Lead Sales Force Effectiveness Specialist

The Lead Specialist, Sales Force Effectiveness will help to define, lead, and implement the Salesforce effectiveness & CRM execution strategy across MBD globally. The role is a key driver of revenue growth through having a clear vision on how the function drives revenue performance with accountability for execution, training and adoption of tools & processes the ideal candidate will have a strong sense of opportunities for growth with a passion to understand, develop, improve, and align sales data and processes to better guide teams in setting and driving sales strategies.

What will you do?

• Work with Commercial Operations director on strategy development & deployment of sales force effectiveness program aligning to commercial strategy across revenue of $700M + annually

• Define best practices, new tools & technologies to accelerate sales team success (e.g. opportunities to use AI, machine learning, digital marketing data)

• Overall global accountability, focus on EU & EM, with dotted line responsibility for NA SFE specialist to ensure alignment

• Help to build robust Salesforce.com roadmap in collaboration with Sales, IT and group partners to focus on enhanced user experience, data insights & standard work enablement

• Partner strongly with Sales Operations & Sales Training teams to deliver best in class sales enablement experience for our sales teams across the globe

• Ownership & ongoing maintenance of master sales playbook ‘The Code’

• Continually evaluate and make recommendations on new SFDC-related technologies to support commercial priorities.

• Develop & implement governance policies, procedures & process to ensure data is high quality & maintained effectively

• Partner with sales leaders to provide content, training & support for sales meetings to drive understanding of value proposition & adoption.

• Design, build & roll out dashboards to track sales force effectiveness strategies & tool utilization

• Set up & maintain commercial operations bowler to track effectiveness of the function

• Provide project management & PPI guidance & resources to wider commercial operations & sales teams on key initiatives

• Bachelor’s degree

• 8 years + of relevant work experience

• Extensively used and managed salesforce.com, certifications desirable

• Proven ability to assess technology needs, design, and roll out to a large user group with high engagement.

• Field or inside sales experience a strong plus

Knowledge, Skills, Abilities

• Strong commercial orientation with a passion to understand, develop, improve, and streamline sales tools to better guide sales teams in setting selling strategies.

• Strong leadership skills, experience with organization change management & coaching teams to deliver outstanding performance

• Exceptional project management skills with a proven track record to manage complex projects.

• Effective at generating enthusiasm and action around and idea or solution to gain support and adoption of new capabilities.

• Ability to implement new technologies that support customer success, commercial productivity, and revenue generation.

• In depth practical experience of process improvement methodologies with significant tangible results

• Intellectually curious with a passion for results, skilled at asking questions for a deeper understanding.

• Adept at challenging the status quo to identify organizational needs, investigate, and implement new technologies or processes to support commercial ambition.

• Able to analyze and interpret data elements and make recommendations for change/improvement.

• A great teammate with a bias for action and driving projects to fruition.

• Excellent interpersonal and communication skills (both verbal and written)

• Ability to interact professionally with a diverse group including Sales & Functional leaders at all levels as well as subject matter experts and end-users.

• Ability to travel up to 25%