Global SAP Process Owner – CTD Transformation & Governance in Horsham

The Senior Manager - SAP Global Process Owner is responsible for the end-to-end ownership of SAP for Commercial Packaging within the Clinical Trial Division (CTD). The role exists to transform the current SAP landscape into a standardized, well-integrated, and sustainable ERP solution and to establish long-term SAP governance across CTD. In its initial phase, the role is strongly transformation-focused. CTD sites currently operating SAP, including Horsham, Basel, and Allentown, run materially different and partially disconnected setups.

The role leads the definition of global SAP processes, ensures proper integration across modules, and drives a significant improvement in process maturity, system usage, and user adoption. This is achieved through close collaboration with site leadership, subject matter experts, PSG IT, and Group IT functions. Following stabilization, the role transitions into permanent global process ownership and governance for SAP within CTD. In this capacity, the role serves as the single primary SAP contact for CTD, ensuring ongoing compliance with defined standards, continuous improvement of SAP-enabled processes, and alignment with broader ERP strategy and future system evolution.

The role owns SAP end-to-end for Commercial Packaging within CTD and acts as the formal global process owner. This includes defining, deciding, and enforcing global SAP process standards across all CTD sites operating SAP, with authority to drive compliance and elevate where required. The role serves as the primary SAP point of contact within CTD and the key interface between business stakeholders and PSG IT and Group IT teams responsible for ERP systems.

The role gathers and translates business requirements into robust SAP process designs, ensuring alignment between operational needs and IT standards. It leads end-to-end process mapping, gap analysis, and solution design, ensuring SAP modules are properly integrated and support seamless operational flows across manufacturing, inventory, planning, and order-to-cash processes. The role works closely with business and IT through the full lifecycle of SAP-related initiatives, including requirements definition, design, testing, deployment, and post-production stabilization.

It contributes to IT architecture discussions, supports SAP roadmap planning, and ensures that SAP solutions maximize business value while remaining scalable and supportable. A core responsibility of the role is to build sustainable SAP capability within CTD. This includes establishing and leading a network of site-level SAP SMEs and key users, defining training concepts, organizing enablement initiatives, and providing ongoing coaching and support.

The role acts as an escalation point for complex SAP topics and reduces dependency on ticket-based IT support by strengthening in-house expertise. The role identifies and drives process and system improvements that enhance efficiency, data quality, and operational control. It promotes best practices, supports practical process improvement initiatives, and ensures adherence to quality procedures and internal controls. While regulatory expertise is not mandatory, the role ensures SAP-enabled processes support compliant operations in a regulated manufacturing environment.

Extensive experience working with SAP in a manufacturing or supply-chain-driven environment, preferably within pharmaceuticals or life sciences. Broad, end-to-end SAP knowledge across multiple modules is required, with a strong understanding of how those modules interlink to support integrated operational processes. Depth across the SAP landscape is preferred over narrow specialization. Proven track record of stabilizing, standardizing, or improving SAP usage in complex operational settings.

Comfortable operating at the intersection of IT and the business. Experience working through full solution lifecycles, from requirements and design through deployment and stabilization. Strong stakeholder management and communication skills, with the ability to engage effectively with both technical and non-technical audiences at all levels of the organization. Self-motivated individual who can operate autonomously, make clear decisions, and enforce standards in a matrix environment.

Strong change management mindset, comfortable coaching and developing key users. Capable of hands-on SAP execution when required, while primarily operating at a governance and process ownership level. Familiarity with KPIs, reporting, and basic analytics tools is beneficial. Limited travel is expected, typically up to approximately ten percent. Demonstrate behaviours in line with the Thermo Fisher Leadership, Core Competencies and 4i Values. Takes ownership, accepts responsibility for your actions, and always makes sound decisions with solid verbal and written communication skills. Change management skills - you are an advocate for change within the organization and set priorities that support change.