At a Glance
- Tasks: Deliver on-site service for Chromatography and Mass Spectrometry instruments, ensuring customer satisfaction.
- Company: Join the Unity Lab Services team at Thermo Fisher Scientific, a leader in scientific innovation.
- Benefits: Enjoy a competitive salary, annual bonus, company car, and comprehensive benefits package.
- Other info: Great career progression opportunities within a global organisation.
- Why this job: Make a real impact in a dynamic environment while developing your technical skills.
- Qualifications: Degree in Electronics, Engineering, Chemistry, or related field; experience with analytical instrumentation preferred.
The predicted salary is between 35000 - 45000 € per year.
Adherence to all Good Manufacturing Practices (GMP) Safety Standards in a laboratory setting, with some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).
We are seeking a highly motivated Field Service Engineer (FSE) to join our Unity Lab Services team. In this role, you will deliver a range of on-site service activities—including installation, maintenance, repair, and technical support—for Chromatography and Mass Spectrometry instruments. The position is primarily based in Cambridge and surrounding areas, with occasional travel across the UK and Ireland.
You will play a key role in ensuring:
- Exceptional customer satisfaction.
- High first-time fix rates and reduced mean time to repair.
- Minimal repeat service calls.
Responsibilities include:
- Performing field service activities in accordance with company procedures, customer requirements, and health & safety regulations.
- Providing technical support for Chromatography and Mass Spectrometry instruments (approximately 80% of the role focus).
- Delivering a high standard of customer service, ensuring a positive customer experience and long-term relationships.
- Troubleshooting and expediting resolution of technical issues.
- Promoting Thermo Fisher Scientific's products and services by identifying customer needs and logging sales leads (approx. 5%).
- Planning and coordinating service activities in collaboration with dispatch, team leaders, and management (approx. 5%).
- Maintaining and managing company assets, including tools, test equipment, IT equipment, and company vehicle (approx. 5%).
- Completing accurate and timely documentation, including service reports and expense submissions (approx. 5%).
Qualifications:
- Degree or equivalent experience in Electronics, Engineering, Chemistry, Physics, or a related discipline.
- 1-3 years of experience servicing analytical instrumentation, or equivalent as an application specialist or end user.
- Knowledge of Mass Spectrometry, Liquid Chromatography, or Gas Chromatography is advantageous.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities in a dynamic environment.
- Excellent communication and interpersonal skills.
- Proficiency in standard IT systems and tools.
- Full UK driving licence.
- Willingness to travel extensively (Monday-Friday) with occasional overnight stays.
- Strong English communication skills, both written and verbal.
Benefits:
- Competitive salary, annual bonus, and company car.
- Comprehensive benefits package (dependent on country of hire).
- Excellent career development and progression opportunities within a global organization.
Field Service Engineer (LSMS) in Hemel Hempstead employer: Thermofisher Scientific
At Thermo Fisher Scientific, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Cambridge that fosters innovation and collaboration. Our Field Service Engineers enjoy competitive salaries, annual bonuses, and a comprehensive benefits package, alongside unparalleled opportunities for career development within a global organisation. Join us to be part of a team that values customer satisfaction and technical excellence while ensuring your professional growth in a supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (LSMS) in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge, especially around Chromatography and Mass Spectrometry. We recommend practising common interview questions and even doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled technical issues in the past. We want to see how you think on your feet and ensure exceptional customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer (LSMS) in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with analytical instrumentation and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving skills and customer service experience.
Showcase Your Technical Skills:Since this role involves Chromatography and Mass Spectrometry, make sure to highlight any specific experience you have with these instruments. We love seeing candidates who can demonstrate their technical know-how!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you in front of the right people quickly!
How to prepare for a job interview at Thermofisher Scientific
✨Know Your Stuff
Make sure you brush up on your knowledge of Chromatography and Mass Spectrometry instruments. Be ready to discuss your experience with these technologies, as well as any relevant projects you've worked on. This will show that you're not just a good fit for the role, but also genuinely interested in the field.
✨Safety First
Since the role involves adherence to Good Manufacturing Practices (GMP) and safety standards, be prepared to talk about your understanding of these regulations. Mention any previous experiences where you ensured safety protocols were followed, as this will demonstrate your commitment to maintaining a safe working environment.
✨Customer Service is Key
Exceptional customer satisfaction is a big part of this role. Think of examples from your past where you went above and beyond for a customer or resolved a tricky situation. Highlighting your strong communication and interpersonal skills will help you stand out as a candidate who can build long-term relationships.
✨Be Ready to Troubleshoot
Expect to face some technical questions during the interview. Prepare to discuss how you would approach troubleshooting issues with analytical instruments. Use specific examples to illustrate your problem-solving skills and how you’ve successfully resolved technical challenges in the past.
