At a Glance
- Tasks: Deliver on-site service for cutting-edge analytical instruments and ensure exceptional customer satisfaction.
- Company: Join a global leader in scientific services with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, annual bonus, company car, and comprehensive benefits.
- Other info: Great career growth opportunities and a chance to travel across the UK and Ireland.
- Why this job: Make a real impact in the lab while developing your skills in a dynamic environment.
- Qualifications: Degree in Electronics, Engineering, Chemistry, or related field; experience with analytical instruments preferred.
The predicted salary is between 30000 - 40000 € per year.
Adherence to all Good Manufacturing Practices (GMP) Safety Standards in a laboratory setting, with some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).
We are seeking a highly motivated Field Service Engineer (FSE) to join our Unity Lab Services team. In this role, you will deliver a range of on-site service activities—including installation, maintenance, repair, and technical support—for Chromatography and Mass Spectrometry instruments. The position is primarily based in Cambridge and surrounding areas, with occasional travel across the UK and Ireland.
You will play a key role in ensuring:
- Exceptional customer satisfaction.
- High first-time fix rates and reduced mean time to repair.
- Minimal repeat service calls.
- Perform field service activities in accordance with company procedures, customer requirements, and health & safety regulations.
- Provide technical support for Chromatography and Mass Spectrometry instruments (approximately 80% of the role focus).
- Deliver a high standard of customer service, ensuring a positive customer experience and long-term relationships.
- Troubleshoot and expedite resolution of technical issues.
- Promote Thermo Fisher Scientific's products and services by identifying customer needs and logging sales leads (approx. 5%).
- Plan and coordinate service activities in collaboration with dispatch, team leaders, and management (approx. 5%).
- Maintain and manage company assets, including tools, test equipment, IT equipment, and company vehicle (approx. 5%).
- Complete accurate and timely documentation, including service reports and expense submissions (approx. 5%).
Qualifications:
- Degree or equivalent experience in Electronics, Engineering, Chemistry, Physics, or a related discipline.
- 1-3 years of experience servicing analytical instrumentation, or equivalent as an application specialist or end user.
- Knowledge of Mass Spectrometry, Liquid Chromatography, or Gas Chromatography is advantageous.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities in a dynamic environment.
- Excellent communication and interpersonal skills.
- Proficiency in standard IT systems and tools.
- Full UK driving licence.
- Willingness to travel extensively (Monday-Friday) with occasional overnight stays.
- Strong English communication skills, both written and verbal.
Benefits:
- Competitive salary, annual bonus, and company car.
- Comprehensive benefits package (dependent on country of hire).
- Excellent career development and progression opportunities within a global organization.
Field Service Engineer (LSMS) employer: Thermofisher Scientific
At Thermo Fisher Scientific, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Cambridge that fosters innovation and collaboration. Our Field Service Engineers enjoy competitive salaries, annual bonuses, and a comprehensive benefits package, alongside unparalleled opportunities for career development within a global organisation. Join us to be part of a team that values customer satisfaction and technical excellence while ensuring a positive work culture that supports your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (LSMS)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge, especially around Chromatography and Mass Spectrometry. We recommend practising common interview questions and even doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. We want to see how you think on your feet and ensure exceptional customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer (LSMS)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any relevant experience with Chromatography or Mass Spectrometry instruments, as well as your problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our Unity Lab Services team. Don’t forget to mention your commitment to customer satisfaction!
Show Off Your Technical Skills:Since this role involves technical support, be sure to showcase your knowledge of analytical instrumentation. Mention any specific tools or systems you’ve worked with, and how you’ve successfully resolved technical issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Thermofisher Scientific
✨Know Your Stuff
Make sure you brush up on your knowledge of Chromatography and Mass Spectrometry instruments. Be ready to discuss your experience with these technologies, as well as any relevant projects you've worked on. This will show that you're not just a good fit for the role, but also genuinely interested in the field.
✨Safety First
Since this role involves adherence to Good Manufacturing Practices and safety standards, be prepared to talk about your understanding of health and safety regulations. Mention any previous experiences where you had to follow strict safety protocols, as this will demonstrate your commitment to maintaining a safe working environment.
✨Customer Service is Key
Highlight your customer service skills during the interview. Think of examples where you've gone above and beyond to ensure customer satisfaction. This role is all about building long-term relationships, so showing that you can deliver exceptional service will set you apart from other candidates.
✨Be Ready to Troubleshoot
Prepare for some technical questions that may require you to troubleshoot common issues with analytical instruments. Practice explaining your thought process when diagnosing problems, as this will showcase your analytical and problem-solving skills, which are crucial for this position.
