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- Tasks: Deliver exceptional customer service and resolve queries across multiple channels.
- Company: Join Thermo Fisher Scientific, a leader in innovative solutions.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Be the voice of our customers and make a real difference every day.
- Qualifications: Experience in business admin, strong attention to detail, and great communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Day-to-day delivery of dedicated service, over multiple work streams, within a complex fast-paced Customer Service environment. You will act as the first point of contact for all external/internal customer service queries and are key to ensuring customers view Thermo Fisher Scientific as the company to partner with. Supporting the departmental supervisors and Customer Service Manager daily in their quest to achieve our mission.
Responsibilities
- Handles and responds to all types of customer problems, orders and general enquiries through a variety of channels - including phone, e-mail, and web.
- Efficient and accurate entry of orders.
- Is a customer advocate. Handles customer concerns and resolves complex or challenging customer inquiries by collaborating with various team members to tackle them, delivering an outstanding and effective customer service experience.
- Takes ownership for customer follow-up and communication.
- Strives to exceed set SL's and Individual/Department/Company Targets.
- Handles all queries within the established process.
- Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology.
- Participate in the departmental training plan and commit to a focus on continuous personal improvement.
- Effectively plans and prioritises workload every day to avoid backlogs.
- Track record of being able to multitask and work in a flexible and fast-paced office environment.
- Familiarity and success within a target driven workplace.
Qualifications
- Previous experience in business administration and data entry.
- Attention to detail.
- Be persistent, self-directed and results oriented.
- Able to influence and work effectively across the organisation.
- Proficiency in English, verbal and written.
- Appreciation and understanding of how to deliver 'good' customer service.
Customer Service Specialist employer: Thermofisher Scientific
Contact Detail:
Thermofisher Scientific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company! Research Thermo Fisher Scientific and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Specialist and role-play how you'd handle them. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Thermo Fisher Scientific. Don’t miss out!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with the fast-paced environment we thrive in at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled customer issues in the past. We love seeing candidates who can demonstrate their ability to resolve complex inquiries effectively.
Highlight Your Attention to Detail: Since accuracy is key in our line of work, make sure to mention any experiences where your attention to detail made a difference. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Thermofisher Scientific
✨Know the Company Inside Out
Before your interview, take some time to research Thermo Fisher Scientific. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to multitask and work in a fast-paced environment, as this is crucial for the role of a Customer Service Specialist.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced challenging customer situations and how you resolved them. Be ready to discuss your thought process and the steps you took to ensure customer satisfaction. This will illustrate your capability to be a customer advocate.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training plan, or how success is measured in the role. This shows your enthusiasm and commitment to continuous improvement, which aligns with the company’s values.