At a Glance
- Tasks: Deliver exceptional customer service and resolve queries across various channels.
- Company: Join Thermo Fisher Scientific, a leader in health and safety innovation.
- Benefits: Competitive pay, career growth, and a supportive team environment.
- Other info: Dynamic, fast-paced workplace with opportunities for personal development.
- Why this job: Be the voice of our customers and make a real difference every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Day-day delivery of dedicated service, over multiple work streams, within a complex fast paced Customer Service environment.
You will act as first point of contact for all external/internal customer service queries and are key to ensuring customers view Thermo Fisher Scientific as the company to partner with.
Supporting the departmental supervisors and Customer Service Manager daily in their quest to achieve our mission.,
- Handles and responds to all types customer problems, orders and general enquiries through a variety of channels - including phone, e-mail, and web.
- Efficient and accurate entry of orders.
- Is a customer advocate.
Handles customer concerns and resolves complex or challenging customer inquiries by collaborating with various team members to tackle them, delivering an outstanding and effective customer service experience.
Takes ownership for customer follow-up and communication.
- Strives to exceed set SL's and Individual/Department/Company Targets.
- Handles all queries within the established process.
- Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology.
- Participate in the departmental training plan and commit to a focus on continuous personal improvement.
- Effectively plans and prioritises workload every day to avoid backlogs. Track record of being able to multitask and work in a flexible and fast paced office environment.
- Familiarity and success within a target driven work place.
- Previous experience in business administration and data entry.
- Attention to detail.
- Be persistent, self-directed and results oriented.
- Able to influence and work effectively across the organisation.
- Proficiency in English, verbal and written.
- Appreciation and understanding of how to deliver 'good' customer service When you're part of Thermo Fisher Scientific, you'll do exciting work, and be part of a team that values performance, quality and innovation.
As part of a successful, growing global organization you will be encouraged to perform at your best.
With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world., At Thermo Fisher Scientific, each one of our 70,000 outstanding minds has a unique story to tell.
Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner and safer.
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
- #J-18808-Ljbffr
Customer Service Representative employer: Thermofisher Scientific
Thermo Fisher Scientific is an exceptional employer, offering a supportive work culture that values teamwork and innovation in the heart of Newport, Wales. Employees benefit from comprehensive training programs and opportunities for career advancement, ensuring personal and professional growth within a dynamic environment. With a commitment to Good Manufacturing Practices, you will be part of a team that plays a crucial role in delivering high-quality products while enjoying a flexible work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thermofisher Scientific. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thermofisher Scientific before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thermofisher Scientific:Your cover letter is your chance to shine! Tell us why you want to work at Thermofisher Scientific specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thermofisher Scientific!
How to prepare for a job interview at Thermofisher Scientific
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
