At a Glance
- Tasks: Support strategic customers by developing tailored chemical solutions and managing project execution.
- Company: Join a leading company in the chemical industry focused on innovation and customer satisfaction.
- Benefits: Competitive salary, professional development opportunities, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across various teams.
- Why this job: Make a real impact by solving complex challenges and building lasting customer relationships.
- Qualifications: Degree in Chemistry or related field; experience in analytical chemistry preferred.
The predicted salary is between 37035 - 45265 £ per year.
We are seeking a customer-focused, technically strong Customer Solutions Advisor to support strategic Custom & Bulk Services (C&B) customers across the EMEA region.
As a trusted technical advisor, you will leverage your chemistry expertise and business acumen to translate complex customer requirements into tailored custom chemical solutions.
You will partner with commercial, operations, supply chain, manufacturing, and other cross-functional teams to develop project proposals, ensure successful execution, and build long-term customer relationships that support profitable growth., Cross-Functional Partnership & Solution Development
- Serve as the primary point of contact for prospective Custom & Bulk projects.
- Act as the conduit between operations, supply chain, commercial teams, and other cross-functional partners to ensure project feasibility and successful execution.
- Collaborate with functional partners to develop accurate project cost estimates based on customer requirements
- Understand customer business objectives and align solutions to meet technical and commercial needs.
- Generate project proposals and customer quotations required to successfully execute custom solutions
- Coordinate project activities to ensure timely delivery while aligning with site capabilities and capacity.
- Identify, communicate, and escalat risks or barriers that could impact customer satisfaction or project delivery.
- Continuous Improvement & Business Growth
- Apply lessons learned from customer engagements to improve processes and future project execution.
- Hold cross-functional stakeholders accountable for agreed actions while fostering collaborative relationships.
- Bachelor's degree, Master's degree, or Ph D in Chemistry, Life Sciences, or a related scientific discipline.
- Business or Project Management qualification or certification is preferred., Experience working with analytical chemistry, custom chemicals, or related technical products.
- Experience collaborating across commercial, manufacturing, supply chain, and operations teams.
- Prior chemical manufacturing or plant experience is preferred.
- Knowledge, Skills & Abilities
- Strong customer focus with a proven ability to build lasting relationships.
- Excellent communication, presentation, and influencing skills.
- Strong business acumen and solution-oriented mindset.
- Ability to work effectively in a matrix organization with a high degree of autonomy.
- Excellent organizational, prioritization, and problem-solving skills.
- Proficiency with Microsoft Office applications, particularly Excel and Power Point.
- Ability to manage multiple complex projects simultaneously.
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Customer Solutions Advisor - Custom & Bulk Services (Band 6), EMEA in Burton on the Wolds employer: Thermofisher Scientific
Thermo Fisher Scientific is an exceptional employer, offering a supportive work culture that values teamwork and innovation in the heart of Newport, Wales. Employees benefit from comprehensive training programs and opportunities for career advancement, ensuring personal and professional growth within a dynamic environment. With a commitment to Good Manufacturing Practices, you will be part of a team that plays a crucial role in delivering high-quality products while enjoying a flexible work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Advisor - Custom & Bulk Services (Band 6), EMEA in Burton on the Wolds
✨Get Involved in the Chemistry Community
Engage with local chemistry societies and attend their events. Whether it's a conference or a seminar, these gatherings can be gold mines for networking and spotting job openings at companies like Thermofisher Scientific. Plus, being face-to-face with industry professionals can leave a lasting impression!
✨Utilise Online Platforms for Chemistry Jobs
Don’t just rely on mainstream job boards. Sites like Chemistry World and Chemjobs are specifically geared for our field. Set up alerts for new openings at places like Thermofisher Scientific to be the first to apply!
✨Showcase Your Research & Projects
Create a professional online portfolio that highlights your chemistry projects or research. This could be a blog or a simple website that showcases your skills and experience. When you apply to Thermofisher Scientific, you want them to see what you can do beyond the CV.
✨Connect With Recruiters Specialised in Chemistry
Reach out to recruitment agencies that focus on the chemistry sector. They often have inside tracks on job openings at companies like Thermofisher Scientific and can provide valuable advice tailored to full-time roles in our industry. Don't be shy to ask for insights!
We think you need these skills to ace Customer Solutions Advisor - Custom & Bulk Services (Band 6), EMEA in Burton on the Wolds
Some tips for your application 🫡
Show Off Your Lab Skills:When applying for a chemistry position, make sure to highlight any lab experience you've got. Mention specific techniques and instruments you've worked with, as they can set you apart from other candidates. For us, demonstrating your practical skills is as important as your theoretical knowledge!
Tailor Your CV to Chemistry:It's essential to structure your CV in a way that’s appealing for a chemistry role. Highlight relevant projects, research publications, and coursework that demonstrate your expertise. If you’ve completed specific certifications, make sure to list those as well—they can really boost your chances!
Craft a Chemistry-Focused Cover Letter:In your cover letter, share your enthusiasm for the field of chemistry and why you want to work at Thermofisher Scientific. Talk about any research or projects that inspire you, and express your willingness to contribute to the team. We love seeing genuine passion for chemistry in applications!
Include Relevant References:Since chemistry roles can be quite specific, having reference letters from professors or previous employers in the field can be a huge plus. Make sure to include contacts who can vouch for your skills and dedication, as it adds credibility to your application.
How to prepare for a job interview at Thermofisher Scientific
✨Know Your Experiments
Get ready to chat about your hands-on experience in the lab. We should be prepared to discuss specific experiments we've conducted, the results, and any challenges we faced. This shows them we don't just know the theory but can apply it in practice!
✨Master the Technical Speak
Brush up on the relevant terminology and concepts in chemistry. Make sure we can discuss different chemical processes, analytical techniques, and safety protocols fluently, as they might throw some technical questions our way. Being precise and confident can really set us apart!
✨Show Off Your Projects
Make a portfolio showcasing our best lab work and any research projects we've been involved in. It's a great way to demonstrate our skills and passion for chemistry. We should tailor it to highlight the aspects most relevant to Thermofisher Scientific and the Customer Solutions Advisor - Custom & Bulk Services (Band 6), EMEA role.
✨Be Ready for Problem Solving
Expect some scenario-based questions where we might need to solve chemical problems on the spot. They could ask about unexpected results or how to improve a process. Let's practice thinking on our feet and explaining our thought process clearly!
