At a Glance
- Tasks: Lead a dynamic team delivering top-notch lab services and ensure operational excellence.
- Company: Join Unity Lab Services, part of Thermo Fisher Scientific, a leader in scientific innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Flexible working hours and opportunities for continuous improvement and personal development.
- Why this job: Make a real impact in a role that combines leadership with cutting-edge science.
- Qualifications: GCSEs required; degree preferred, plus experience in lab services and team management.
The predicted salary is between 30000 - 40000 £ per year.
Unity Lab Services, a division of Thermo Fisher Scientific, seeks a Customer Site Supervisor to lead teams delivering integrated laboratory services.
Team Leadership & Development
- Lead, develop and manage a cross‑functional team of on‑site laboratory support staff.
- Oversee the full employee lifecycle including recruitment, onboarding, training, performance management and development.
- Foster an inclusive, high‑performance team culture aligned with Thermo Fisher Scientific values.
Operations & Service Delivery
- Ensure consistent delivery of contracted services including stockroom management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support.
- Monitor, analyse and report on key performance metrics to drive operational excellence.
- Ensure completion of site audits, SOP implementation, and annual inventory processes.
Customer & Stakeholder Management
- Act as the primary on‑site liaison between the customer and Thermo Fisher Scientific.
- Support customer business reviews in partnership with Programme/Regional Managers.
- Coordinate customer visits and vendor activities on site.
Continuous Improvement & Growth
- Identify opportunities to expand services and improve efficiency within customer environments.
- Support Practical Process Improvement (PPI) initiatives and continuous improvement culture.
- Partner with internal teams to support commercial opportunities and customer value creation.
Health, Safety & Compliance
- Lead and support site safety programmes including hazard identification, inspections, and incident reporting/investigation.
- Ensure compliance with UK health and safety regulations and internal policies.
- Work closely with Environmental Health and Safety teams to maintain a safe working environment.
Additional Responsibilities
- Contribute to additional projects and initiatives that support business growth and customer success.
Qualifications
- GCSEs (or equivalent) required.
- Degree in a relevant scientific or business discipline preferred, or equivalent combination of education and experience.
- Demonstrated experience in laboratory services, facilities management, or a related operational environment.
- Experience leading or supervising teams in a customer‑facing or multi‑site environment.
- 2+ years of supervisory/leadership experience managing teams.
- Strong analytical and problem‑solving abilities to make informed decisions in a time‑sensitive environment.
- Excellent verbal and written communication skills with ability to interact professionally with all levels.
- Proficiency in Microsoft Office suite including Excel, Word, PowerPoint.
- Experience with inventory management systems and SOPs.
- Knowledge of laboratory safety protocols and GxP/regulatory requirements.
- Basic chemical knowledge including handling, calculations, and tracking.
- Understanding of UK health and safety standards (HSE).
- The role involves manual handling activities including lifting, pushing, and standing for extended periods, in line with UK manual handling guidelines.
- Willingness to wear required PPE including lab coats, safety equipment.
- Strong project management and organizational skills.
- Customer‑focused mindset with proven ability to build relationships.
- Experience implementing process improvements and operational efficiency.
- Valid driver's license and ability to travel to customer sites as needed.
- Flexibility to work additional hours when required.
The role is primarily based at a customer site and may involve independent working.
Customer Site Supervisor (UK) - Client Site Oxford in Burton on the Wolds employer: Thermofisher Scientific
Unity Lab Services, a division of Thermo Fisher Scientific, is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a strong commitment to health and safety, as well as continuous improvement, employees are empowered to grow their skills while contributing to meaningful projects in a dynamic laboratory environment in Oxford. The company offers competitive benefits and a supportive atmosphere that values diversity and high performance, making it an ideal place for those seeking a rewarding career in laboratory services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Site Supervisor (UK) - Client Site Oxford in Burton on the Wolds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Customer Site Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since we’re all about fostering a high-performance team culture at Thermo Fisher Scientific, think about how your leadership style aligns with that. Be ready to share examples of how you've led teams and improved operations.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, highlight specific instances where you’ve tackled challenges in a lab or operational setting. This will demonstrate your analytical abilities and readiness to drive operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to customer success.
We think you need these skills to ace Customer Site Supervisor (UK) - Client Site Oxford in Burton on the Wolds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Site Supervisor role. Highlight your leadership experience and any relevant operational achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in laboratory services makes you the perfect fit for our team.
Showcase Your Team Leadership Skills:Since this role involves leading a cross-functional team, be sure to include examples of how you've successfully managed teams in the past. We love hearing about your approach to fostering a high-performance culture!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Thermofisher Scientific
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Site Supervisor role. Familiarise yourself with the key responsibilities like team leadership, service delivery, and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a cross-functional team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully managed teams, handled performance issues, or fostered a positive team culture. Highlight how you align with Thermo Fisher Scientific's values.
✨Prepare for Operational Scenarios
Expect questions about operational excellence and continuous improvement. Brush up on your knowledge of inventory management systems and laboratory safety protocols. Be ready to share how you've identified opportunities for efficiency improvements in past roles.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you.
