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- Tasks: Service and repair tail lifts while maximising customer satisfaction and revenue.
- Company: Join a leading company focused on quality service and customer care.
- Benefits: Competitive pay, training opportunities, and potential for overtime.
- Other info: Opportunity for career growth and hands-on training in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: GCSEs in Maths and English; experience with hydraulic systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
What you will do:
- Servicing and repair of tail lift, double deck, VBG, Shutter door equipment.
- Limiting costs of stock used on contract accounts and maximising revenue generation in all areas.
- Optimise and maintain engineer van stock to enhance service delivery to customers.
- Ensure relevant safety checks are carried out on the company van daily.
- Maintain product and customer requirements knowledge to meet ISO9002 standards.
- Liaise with the service centre regarding job start and completion times, downtime and overtime authorisation, cost updates, and customer purchase orders.
- Complete all relevant paperwork and online (PDA) requirements for central control and invoicing.
- Ensure adherence to company procedures in line with company policies, Health & Safety procedures, and ISO9002 standards.
- Prioritise customer service and maintain a first-rate corporate image (self, van, tools, spares).
- Promote and generate business with existing or potential customers.
- Provide technical help or assistance to customers and other personnel as required.
- Undertake company training if required and self-development through attendance on manufacturers' courses and online courses.
- Perform other duties and projects corresponding to the general character of the position.
- Be physically fit to perform required tasks.
- Participate in additional on-call roster, including overtime, working nights and weekends (enhanced payment offered).
What you will bring:
- Educated to GCSE level or equivalent, including Maths and English.
- NVQ qualification in hydraulics/electrics (desirable) or equivalent experience working to manufacturer standards.
- Experienced Tail Lift and Commercial Engineer.
- Commercial experience working with electro-mechanical systems, including engines, compressors, and hydraulic equipment.
- Skilled in diagnosing and repairing hydraulic systems.
- Welding certification.
- STE/Weight Test certification.
- Able to work independently in a safe and professional manner, maintaining customer units and company property to the highest standards.
- Clean driving licence.
- IT literate (Microsoft Office), able to use a palmtop computer (with training).
- Excellent interpersonal, communication, and relationship-building skills.
- Methodical and systematic approach to work.
- Attention to detail.
- Commitment to high standards of customer service and professionalism.
- Punctuality, efficiency, and target-driven.
Engineer - Tail Lift in Essex employer: Thermo King
Contact Detail:
Thermo King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer - Tail Lift in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with tail lifts or similar equipment. A friendly chat can lead to job leads or insider info about openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with hydraulic systems or electro-mechanical systems, make sure to highlight that in conversations. Bring up specific projects or challenges you've tackled – it’ll make you stand out as a candidate who knows their stuff.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like us at StudySmarter. Express your interest and ask if they have any upcoming opportunities – it shows initiative and enthusiasm!
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Practice common interview questions related to tail lift servicing and repair. Remember, we want to see how you handle real-life scenarios, so be ready to share examples from your past experiences!
We think you need these skills to ace Engineer - Tail Lift in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with tail lifts and electro-mechanical systems. We want to see how your skills match up with what we need, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Engineer - Tail Lift role. Share specific examples of your past work that demonstrate your technical skills and commitment to customer service.
Show Off Your Technical Skills: Since this role involves diagnosing and repairing hydraulic systems, make sure to mention any relevant certifications or experiences. We love seeing candidates who are proactive about their professional development, so highlight any training you've completed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Thermo King
✨Know Your Stuff
Make sure you brush up on your knowledge of tail lift systems and the specific equipment mentioned in the job description. Being able to discuss your experience with electro-mechanical systems, hydraulic repairs, and any relevant certifications will show that you're the right fit for the role.
✨Show Off Your Customer Service Skills
Since customer service is a priority, be ready to share examples of how you've gone above and beyond for clients in the past. Think about situations where you’ve had to communicate effectively or resolve issues quickly, as this will demonstrate your commitment to high standards.
✨Be Prepared for Practical Questions
Expect some technical questions or scenarios during the interview. They might ask you how you would handle a specific repair or service situation. Practise explaining your thought process clearly and methodically, as this reflects the systematic approach they’re looking for.
✨Dress the Part
First impressions matter! Even though it’s an engineering role, showing up in clean, professional attire can set a positive tone. Make sure your appearance reflects the corporate image they value, and don’t forget to bring any necessary documents or certifications to back up your skills.