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- Tasks: Service and repair tail lift equipment while maximising customer satisfaction.
- Company: Join a leading company focused on quality service and customer care.
- Benefits: Competitive pay, training opportunities, and potential for overtime.
- Other info: Opportunity for career growth and skill development in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: GCSEs in Maths and English; experience with hydraulic systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
What you will do:
- Servicing and repair of tail lift, double deck, VBG, Shutter door equipment, limiting costs of stock used on contract accounts and maximizing revenue generation in all areas.
- Optimize and maintain engineer van stock to maintain and enhance service delivery to customers.
- Ensure relevant safety checks are carried out on the company van on a daily basis.
- Maintain product and customer requirements knowledge to always meet ISO9002 standards.
- Liaise with the service center regarding job start and completion times, downtime and overtime authorization, cost updates, and customer purchase orders.
- Complete all relevant paperwork and online (PDA) requirements enabling central control and invoicing to maintain a high standard of customer interface – keeping the customer informed.
- Ensure adherence to company procedures in line with company policies, Health & safety procedures and ISO9002 standards.
- Ensure customer service is a priority, and conduct and corporate image (self, van, tools, spares) are first rate.
- Promote and generate business with existing or potential customers.
- Provide technical help or assistance to customers and other TK personnel as required.
- Undertake company training (at our dedicated training Center in Tamworth) if required and self-development through attendance on manufacturers' courses, company online courses (E-Learning) certification processes.
- Perform other duties and projects which correspond to the general character of the position.
- You will need to be physically fit to perform required tasks.
- Participation in additional on-call roster, including overtime, working nights and weekends (for which enhanced payment is offered).
What you will bring:
- Educated to GCSE level or equivalent, including Maths and English.
- NVQ qualification in hydraulics/electrics (desirable) or equivalent experience working to manufacturer standards.
- Experienced Tail Lift and Commercial Engineer.
- Commercial experience working with electro-mechanical systems, including engines, compressors, and hydraulic equipment.
- Skilled in diagnosing and repairing hydraulic systems.
- Welding certification.
- STE/Weight Test certification.
- Able to work independently in a safe and professional manner, maintaining customer units and company property to the highest standards.
- Clean driving Licence.
- IT literate (Microsoft Office), able to use a palmtop computer (with training).
- Excellent interpersonal, communication skills and relationship-building skills.
- Methodical and systematic approach to work.
- Attention to detail.
- Commitment to high standards of customer service and professionalism.
- Punctuality, efficient and target driven.
Engineer - Tail Lift in Colchester employer: Thermo King
Contact Detail:
Thermo King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer - Tail Lift in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with tail lifts or similar equipment. A friendly chat can lead to job leads or insider info about openings.
✨Tip Number 2
Show off your skills! If you’ve got experience with hydraulic systems or electro-mechanical systems, make sure to highlight that in conversations. Bring up specific projects or challenges you've tackled to impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you’re interested in. Express your enthusiasm for their work and ask if they have any upcoming opportunities. We love seeing candidates take the initiative!
✨Tip Number 4
Keep learning! Stay updated on the latest in tail lift technology and safety standards. Attend workshops or online courses to boost your knowledge. This shows employers you’re committed to self-development and staying at the top of your game.
We think you need these skills to ace Engineer - Tail Lift in Colchester
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with tail lifts and commercial engineering. We want to see how your skills match up with what we need, so don’t hold back on those details!
Keep It Professional: While we love a friendly tone, remember that this is a job application. Keep your language professional and ensure your CV and cover letter are well-structured and free of typos.
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific requirements in our job description. Show us why you’re the perfect fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on that opportunity!
How to prepare for a job interview at Thermo King
✨Know Your Stuff
Make sure you brush up on your knowledge of tail lift systems, hydraulics, and electro-mechanical equipment. Be ready to discuss your past experiences with these systems and how you've tackled challenges in the field.
✨Show Off Your Customer Service Skills
Since customer service is a priority, think of examples where you've gone above and beyond for a client. Highlight your communication skills and how you maintain a professional image while interacting with customers.
✨Be Prepared for Practical Questions
Expect technical questions that may require you to diagnose a problem or suggest a solution on the spot. Practise explaining your thought process clearly and methodically, as this will showcase your systematic approach to work.
✨Demonstrate Your Commitment to Safety
Safety checks are crucial in this role, so be prepared to discuss how you ensure compliance with health and safety procedures. Share any relevant experiences where you prioritised safety in your previous roles.