At a Glance
- Tasks: Lead service operations, drive revenue growth, and enhance customer experience.
- Company: Join Trane Technologies, a leader in sustainable climate solutions.
- Benefits: Competitive pay, comprehensive benefits, and a focus on work-life balance.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact on sustainability while leading high-performing teams.
- Qualifications: Proven leadership in service industries with strong commercial acumen.
The predicted salary is between 70000 - 90000 £ per year.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Where is the work: Field-based: Work is conducted on-site at customer locations.
What's in it for you: Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth, service profitability, and operational excellence. The ideal candidate will bring proven leadership experience from the Transport, Refrigeration, automotive or rental industry, with a track record of developing high-performing teams and delivering outstanding customer service.
What you will do:
- Revenue & Commercial Performance
- Drive service revenue growth through strategic planning, commercial initiatives, and continuous improvement of the customer offering.
- Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability.
- Monitor financial performance, analyzing service line KPIs, cost structures, and revenue trends.
- Identify new revenue opportunities including service contracts, maintenance programs, and aftersales solutions.
- Operational Leadership
- Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery.
- Oversee service scheduling, depot performance and turnaround times.
- Ensure compliance with safety, legal, and industry standards across all service activities.
- Drive operational improvements that reduce costs, improve workflow, and increase customer satisfaction.
- Team Management & Development
- Lead, motivate, and develop service teams including Regional Managers, Service Centre Managers, Technicians, Supervisors, and support staff.
- Establish performance objectives, conduct regular reviews, and build strong succession pipelines.
- Foster a culture of continuous improvement, accountability, and customer focus.
- Customer Experience & Relationship Management
- Ensure exceptional service delivery for all customers, resolving escalated issues with professionalism and urgency.
- Build strong relationships with key clients, rental partners, suppliers, and OEMs.
- Implement customer service standards and feedback loops to enhance retention and satisfaction.
- Strategic Planning
- Contribute to company-wide planning and budgeting processes.
- Forecast service revenue, resource needs, and capital expenditure for service operations.
- Support new service product development and market expansion initiatives.
What you will bring:
- Proven leadership experience at senior manager or director level.
- Proven leadership experience in the truck, automotive, or related service industry is mandatory.
- Strong commercial acumen with a track record of driving revenue and profitability.
- Experience managing service centers, technical teams, or multi-site operations.
- Excellent understanding of workshop operations, fleet maintenance, or rental service processes.
- Ability to influence at all levels and lead teams through change.
- Strong problem-solving, communication, and stakeholder management skills.
- Strong analytical and reporting capability, including use of KPIs and performance metrics.
- Relevant experience in Business, Engineering, Automotive Management, or a related field.
- Relevant industry certifications or qualifications advantageous.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Service Director in Tamworth employer: Thermo King UK Limited
At Thermo King UK, we pride ourselves on being a leader in sustainable climate solutions, offering our employees a dynamic work environment that fosters innovation and growth. Our commitment to employee development is matched by our comprehensive benefits package, ensuring you thrive both professionally and personally. Join us in making a meaningful impact while enjoying the unique advantages of working in a field-based role that allows you to engage directly with customers and drive operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Director in Tamworth
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Director at Thermo King UK Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Thermo King UK Limited or be willing to refer you for that Service Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Thermo King UK Limited who’s on the lookout for their next Service Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Director role at Thermo King UK Limited!
We think you need these skills to ace Service Director in Tamworth
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Thermo King UK Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Thermo King UK Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Thermo King UK Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
