At a Glance
- Tasks: Lead service operations, drive revenue growth, and enhance customer experience.
- Company: Join Trane Technologies, a leader in sustainable climate solutions.
- Benefits: Competitive pay, comprehensive benefits, and a focus on work-life balance.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact on sustainability while leading high-performing teams.
- Qualifications: Proven leadership in service industries with strong commercial acumen.
The predicted salary is between 70000 - 90000 £ per year.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Where is the work: Field-based: Work is conducted on-site at customer locations.
What's in it for you: Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth, service profitability, and operational excellence. The ideal candidate will bring proven leadership experience from the Transport, Refrigeration, automotive or rental industry, with a track record of developing high-performing teams and delivering outstanding customer service.
What you will do:
- Revenue & Commercial Performance
- Drive service revenue growth through strategic planning, commercial initiatives, and continuous improvement of the customer offering.
- Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability.
- Monitor financial performance, analyzing service line KPIs, cost structures, and revenue trends.
- Identify new revenue opportunities including service contracts, maintenance programs, and aftersales solutions.
- Operational Leadership
- Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery.
- Oversee service scheduling, depot performance and turnaround times.
- Ensure compliance with safety, legal, and industry standards across all service activities.
- Drive operational improvements that reduce costs, improve workflow, and increase customer satisfaction.
- Team Management & Development
- Lead, motivate, and develop service teams including Regional Managers, Service Centre Managers, Technicians, Supervisors, and support staff.
- Establish performance objectives, conduct regular reviews, and build strong succession pipelines.
- Foster a culture of continuous improvement, accountability, and customer focus.
- Customer Experience & Relationship Management
- Ensure exceptional service delivery for all customers, resolving escalated issues with professionalism and urgency.
- Build strong relationships with key clients, rental partners, suppliers, and OEMs.
- Implement customer service standards and feedback loops to enhance retention and satisfaction.
- Strategic Planning
- Contribute to company-wide planning and budgeting processes.
- Forecast service revenue, resource needs, and capital expenditure for service operations.
- Support new service product development and market expansion initiatives.
What you will bring:
- Proven leadership experience at senior manager or director level.
- Proven leadership experience in the truck, automotive, or related service industry is mandatory.
- Strong commercial acumen with a track record of driving revenue and profitability.
- Experience managing service centers, technical teams, or multi-site operations.
- Excellent understanding of workshop operations, fleet maintenance, or rental service processes.
- Ability to influence at all levels and lead teams through change.
- Strong problem-solving, communication, and stakeholder management skills.
- Strong analytical and reporting capability, including use of KPIs and performance metrics.
- Relevant experience in Business, Engineering, Automotive Management, or a related field.
- Relevant industry certifications or qualifications advantageous.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Service Director in Tamworth employer: Thermo King UK Limited
At Thermo King UK, we pride ourselves on being a leader in sustainable climate solutions, offering our employees a dynamic work environment that fosters innovation and growth. Our commitment to employee development is matched by our comprehensive benefits package, ensuring you thrive both professionally and personally. Join us in making a meaningful impact while enjoying the unique advantages of working in a field-based role that allows you to engage directly with customers and drive operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Director in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Director role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Trane Technologies is all about sustainability, think about how your experience aligns with their mission. Be ready to share examples of how you've driven revenue growth and improved customer satisfaction in past roles.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving operational excellence. They’ll want to see that you can lead high-performing teams and foster a culture of continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Thermo King UK and contributing to their mission of creating sustainable solutions.
We think you need these skills to ace Service Director in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Director role. Highlight your leadership experience and any relevant achievements in the transport or automotive sectors. We want to see how your skills align with our mission of sustainability and operational excellence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for sustainability and how you can contribute to our goals at Thermo King. We love seeing candidates who dare to challenge what's possible, so let that enthusiasm come through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive revenue growth and improve customer satisfaction. Use metrics where possible—numbers speak volumes, and we appreciate a data-driven approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about our company culture and values there!
How to prepare for a job interview at Thermo King UK Limited
✨Know Your Stuff
Before the interview, dive deep into Trane Technologies and their mission. Understand their focus on sustainability and how it relates to the role of Service Director. Be ready to discuss how your experience aligns with their goals and how you can contribute to their vision.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in service operations. Think about times you've driven revenue growth or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Understand the Customer Experience
Since customer satisfaction is key for this role, be prepared to discuss how you've enhanced customer experiences in previous positions. Bring specific examples of how you've resolved issues and built strong relationships with clients, as this will demonstrate your commitment to exceptional service delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans for service expansion or how they measure success in service operations. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
