At a Glance
- Tasks: Manage service calls, engineer schedules, and customer communications for a sustainable future.
- Company: Join Trane Technologies, a leader in climate solutions committed to sustainability.
- Benefits: Competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a collaborative team.
- Why this job: Be part of a mission to create impactful climate solutions and make a difference.
- Qualifications: Experience in service control, strong communication, and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Where is the work: On-Site (5 days)
What's in it for you:
- The Service Controller will be responsible for handling calls, planning engineer schedules, loading job scopes, managing engineer timekeeping, liaising with customers, coordinating technical support, providing pricing estimates/quotes, managing service KPIs, and organizing standby rosters.
This role requires excellent organisational skills, strong communication abilities, and a proactive approach to problem-solving.
What you will do:
- Call Handling: Answer and manage incoming service calls promptly and professionally. Log service requests and ensure accurate documentation of customer issues.
- Engineer Planning: Schedule and allocate engineers for service tasks based on skill sets and availability. Optimise engineer routes and schedules to maximise efficiency and minimise downtime. Ensure engineer absence is managed.
- Job Scope Loading: Load job scopes into the system, ensuring all necessary details are captured. Assign tasks to engineers and monitor progress to ensure timely completion.
- Engineer Timekeeping: Monitor and manage engineer timekeeping to ensure accurate recording of work hours. Address any discrepancies and ensure compliance with company policies.
- Customer Liaison and Updates: Act as the primary point of contact for customers regarding service updates and inquiries. Provide regular updates to customers on the status of their service requests.
- Technical Support Coordination: Coordinate technical support for engineers and customers as needed. Ensure timely resolution of technical issues and escalate complex problems to the appropriate teams.
- Pricing Estimates/Quotes: Prepare and provide pricing estimates and quotes for service tasks. Ensure accuracy and competitiveness of pricing to meet customer expectations. After estimate acceptance, complete further works (and all jobs) and process job to completion.
- Monitor Service KPIs: Monitor key performance indicators (KPIs) such as first-time fix rates. Implement strategies to improve service performance and achieve KPI targets.
- Manage Standby Rosters: Organize and manage standby rosters for engineers to ensure 24/7 service coverage. Ensure standby schedules are fair and compliant with labour regulations.
What you will bring:
- Proven experience in a service controller or similar role.
- Strong organisational and time management skills.
- Excellent communication and customer service abilities.
- Proficiency in using service management software and tools.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Knowledge of technical support and service operations is a plus.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Service Controller in Sittingbourne employer: Thermo King UK Limited
At Trane Technologies, we pride ourselves on being a world leader in sustainable climate solutions, offering a dynamic work environment where innovation and collaboration thrive. As a Service Controller, you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for professional growth, all while contributing to our mission of creating a better future for the planet. Join us on-site to be part of a team that values your contributions and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Sittingbourne
✨Tip Number 1
Get to know the company inside out! Research Trane Technologies and its mission on sustainability. When you understand their values, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your communication skills! As a Service Controller, you'll be liaising with customers and engineers. Role-play common scenarios with a friend to boost your confidence and ensure you're ready for any questions that come your way.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed schedules or handled multiple tasks in the past. This will demonstrate your ability to thrive in a fast-paced environment like Trane.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Trane Technologies.
We think you need these skills to ace Service Controller in Sittingbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Controller role. Highlight your organisational skills, communication abilities, and any relevant software proficiency to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about sustainability and how you can contribute to our mission. Be genuine and let your personality come through.
Showcase Relevant Experience:When detailing your work history, focus on experiences that relate to call handling, scheduling, and customer liaison. We want to see how you've tackled similar challenges in the past!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Thermo King UK Limited
✨Know the Company Inside Out
Before your interview, dive deep into Trane Technologies' mission and values. Understand their commitment to sustainability and how it shapes their operations. This will not only impress your interviewers but also help you align your answers with their core principles.
✨Showcase Your Organisational Skills
As a Service Controller, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed schedules or handled customer inquiries. Highlighting your organisational prowess will demonstrate that you're ready for the role.
✨Prepare for Technical Questions
Brush up on your knowledge of service management software and technical support processes. Be ready to discuss how you've used these tools in previous roles. This shows that you’re not just a people person but also technically savvy, which is crucial for this position.
✨Practice Your Communication Skills
Since you'll be liaising with customers and engineers, practice clear and concise communication. Consider doing mock interviews with a friend, focusing on how you explain complex issues simply. This will help you convey your thoughts effectively during the actual interview.
