Sr Accounts Receivable Representative (French Speaking)

Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy. Carry out necessary procedures to place accounts on hold and monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence. Liaise with other departments and communicate credit hold or block decisions to all relevant parties. Update core systems manually to accurately reflect credit limits, hold status, etc. Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled. Plan and prioritise customer calls regularly to maximise collections on the largest open invoices. Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts. Engage with Sales, Customer Services, and Team Leader to resolve problem accounts and determine when accounts should be placed on hold. Log, review, and monitor customer complaints by liaising with relevant functions to ensure prompt resolution. Allocate credits in consultation with Cash allocation team, Customer Services, and customers. Consistently meet assigned targets and fulfil Service Level Agreements (SLAs). Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting, and most recent customer contact details. Ensure the performance of all tasks is carried out in accordance with company policies, internal controls, and Sarbanes-Oxley requirements. Assist the cash application team where required (remittance request etc.). Assist with the company’s e-invoicing process, if relevant. Train and mentor new employees joining the Order-to-Cash (OtC) Department. Other duties may be assigned periodically by the Line Manager.

Skills & Qualifications Required:

• This position interacts with various levels of internal and external customers, requiring effective communication skills to address issues, provide updates, and lead customer negotiations.
• Proven attention to detail and accuracy.
• Effective collaboration with a wide range of people to achieve goals.
• Ability to work independently to resolve complex issues and perform escalations.
• Comfortable in a fast-paced environment.
• Strong organizational and time management skills.
• Problem-solving and analytical skills.
• Willingness to train and mentor newcomers.

Qualifications and Experience:

• Fluency in English and French.
• University or College degree / degree in accounting or finance is an advantage.
• Proficiency in Microsoft Office software (Outlook, Excel, etc.).
• Experience in troubleshooting and resolving transactional issues.
• At least 1 year of experience in a fast-paced accounts receivable or customer service role is desirable.

At Thermo Fisher Scientific, each of our 140,000 employees has a unique story to tell. Join us and contribute to our mission - enabling our customers to make the world healthier, cleaner, and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.