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For Companies At a Glance
- Tasks: Drive sales growth for low-revenue customers in the UK and Ireland through digital engagement.
- Company: Join Thermo Fisher Scientific, a leader in laboratory products with a global impact.
- Benefits: Enjoy remote work flexibility and a supportive, rewarding environment.
- Why this job: Make a real difference by helping customers solve tough challenges in a diverse team.
- Qualifications: Bachelor's degree preferred; experience in sales or customer service is a plus.
- Other info: Opportunity to collaborate with marketing and use innovative sales tactics.
The predicted salary is between 36000 - 60000 £ per year.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About Us:
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.
Location/Division Specific Information
The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.
The position will be remote and can be located in any of the 18 countries where we operate in Europe but will require fluency in English. You will work in a diverse, multi-cultural environment.
Discover Impactful Work!
The Digital Account Manager is responsible for the growth of the high number of low-revenue customers in UK and Ireland. This person will join a team of Digital Account Managers and interns driving growth across Europe.
What will be your day job?
- Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
- Contact high-potential customers through phone, video call and social media channels to drive revenue growth:
- Understand customer needs, assess potential sales growth and identify the level of account manager support required.
- Tailor messaging based on industry-specific challenges, business objectives or initiatives.
- Demonstrate how to use our website to find answers and place orders.
- Build up a network of customer contacts for further marketing.
- Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
- Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
- Welcome & profile new customers to the business and support their eCommerce experience right from the start.
- Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
- Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
- Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.
Education
- Bachelor’s degree, Science or Business focus preferred
Experience
- Interacting with internal or external customers to understand and solve their problems
- Building and maintaining relationships with key collaborators
- Able to demonstrate persistence and overcoming barriers to find success
- Prior experience in Sales/Customer Service beneficial
Knowledge, Skills, Abilities
- Self-directed and goal-oriented
- Excellent communication skills and ability to build rapport
- Comfortable approaching new contacts and able to handle rejection
- Digital approach – can use technology to maximise impact. Knowledge of growing reach through social media is beneficial.
- Self-awareness and adaptability
- Entrepreneurial approach – willing to try new techniques to find success
- Fluent in English
- Knowledge of Word, Excel and PowerPoint a must, SFDC preferred
- Travel across Europe (10%), attend regional, national or international meetings
Digital Account Manager - Laboratory Products (UK & Ireland) employer: Thermo Fisher Scientific
Contact Detail:
Thermo Fisher Scientific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager - Laboratory Products (UK & Ireland)
✨Tip Number 1
Familiarize yourself with the laboratory products and services offered by Thermo Fisher Scientific. Understanding the specifics of what we provide will help you tailor your conversations with potential customers and demonstrate how our offerings can meet their unique needs.
✨Tip Number 2
Leverage social media platforms, especially LinkedIn, to connect with potential customers in the UK and Ireland. Building a professional network online can help you identify leads and engage with them effectively before reaching out directly.
✨Tip Number 3
Practice your communication skills, focusing on how to build rapport quickly. As a Digital Account Manager, you'll need to establish trust and understanding with customers over phone and video calls, so being personable and approachable is key.
✨Tip Number 4
Stay updated on the latest trends in eCommerce and digital sales strategies. Being knowledgeable about current best practices will allow you to pilot new sales tactics effectively and contribute to the team's overall success.
We think you need these skills to ace Digital Account Manager - Laboratory Products (UK & Ireland)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Digital Account Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in sales, customer service, and digital marketing. Emphasize any previous roles where you interacted with customers or used technology to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the laboratory products market and your ability to engage with customers digitally. Mention specific strategies you would implement to grow sales and enhance customer experience.
Highlight Relevant Skills: In your application, make sure to emphasize your communication skills, adaptability, and experience with social media. Provide examples of how you've successfully built relationships and solved customer problems in the past.
How to prepare for a job interview at Thermo Fisher Scientific
✨Showcase Your Digital Savvy
Since the role emphasizes a digital approach, be prepared to discuss your experience with digital tools and social media. Highlight any specific strategies you've used to engage customers online and how you measure success in those efforts.
✨Understand Customer Needs
Demonstrate your ability to assess customer needs by preparing examples of how you've successfully identified and addressed challenges in previous roles. This will show that you can tailor your messaging effectively.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice how you would approach a potential customer over the phone or via video call, focusing on building rapport and understanding their needs.
✨Familiarize Yourself with Salesforce
Since maintaining a pipeline in Salesforce is crucial for this position, brush up on your knowledge of the platform. Be ready to discuss how you would use it to track opportunities and manage customer relationships.
