Customer Service Representative II (LSG) - EMEA

Purpose: Provide Customer Service, handle Order management, provide order status updates, and handle complaints from Customers.

Experience: Experience in Order Management and core Customer Service, with a proven track record of over-achieving quotas.

Skills: Strong phone contact handling skills, good email writing skills, active listening, familiarity with CRM systems, customer orientation, ability to multitask, prioritize, and manage time effectively.

Knowledge: End-to-end Order Management and Customer Service handling in Quote to Cash processes.

Additional Skills: Issue resolution, customer retention, conflict resolution, positive attitude, attention to detail, people skills, analysis, problem solving, adaptability, ability to work under pressure, computer skills.

At Thermo Fisher Scientific, each of our 70,000 employees has a unique story to tell.

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