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- Tasks: Engage with customers, handle queries, and provide outstanding service daily.
- Company: Join Thermo Fisher Scientific, a global leader in health and safety solutions.
- Benefits: Enjoy remote work options, staff socials, and career development opportunities.
- Why this job: Be part of a diverse team making a real impact on global health.
- Qualifications: Multitasking skills, attention to detail, and customer service experience preferred.
- Other info: Recent graduates and career changers are encouraged to apply!
The predicted salary is between 18000 - 30000 £ per year.
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Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Summary:
We are looking for our new team member to join our well-established Customer Service team in engaging with our customers and responding to their needs!
The role entails day-to-day delivery of dedicated service, over multiple work streams, within a complex, fast paced Customer Service environment. You will act as first point of contact for external/internal customer service queries and will be key to ensuring that our customers view Thermo Fisher Scientific as their preferred company to partner with.
Customer queries may relate to new or in-transit orders, returns, questions about our products, general information or requests for updates, to name but a few. This role is vital in supporting our customers, whether resolving the query on the spot or progressing it to best placed team.
Key Responsibilities:
- Handle and respond to all types of customer needs, orders and general enquiries through a variety of channels – including phone, e-mail, and web.
- Efficient and accurate entry of orders.
- Being a customer advocate. Handle customer concerns and resolve challenging customer enquiries by collaborating with various team members as needed, delivering an outstanding and effective customer service experience. Take ownership for customer follow-up and communication.
- Collaborate well with pwn and other teams across the organisation.
- Strive to exceed set SLA’s and Individual/Department/Company Targets.
- Strive to continuously improve processes as well as how service is delivered to the customer, using defined company methodology.
- Participate in the departmental training plan and commit to a focus on continuous personal improvement.
- Effectively plan and prioritise own workload every day to keep on track or ahead.
Requirements:
- Track record of being able to multitask and work in a flexible and fast paced office environment or other customer liaison capacity.
- Being tenacious, self-directed and results oriented, with great attention to detail.
- Proficiency in English, verbal and written.
- Appreciation and understanding of how to deliver ‘good’ customer service
- Previous experience in business administration, data entry, and success within a target driven work place is a clear advantage!
What We Offer:
- An opportunity to join a diverse and collaborative team within a global organisation
- Two days a week of working from home, after an initial 3-month period
- Staff socials, onsite restaurants and exercise classes
- Career changers and recent graduates are also encouraged to apply!
Diversity in our teams is an important element to building an effective and agile working environment. Integrity, Intensity, Innovation, and Involvement are our 4-i key values that we encourage in everyone who is part of our community.
At Thermo Fisher Scientific, each one of our 140,000 outstanding minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer.
When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Training, Consulting, and Customer Service
-
Industries
Pharmaceutical Manufacturing and Biotechnology Research
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Customer Service Representative employer: Thermo Fisher Scientific
Contact Detail:
Thermo Fisher Scientific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Thermo Fisher Scientific's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your multitasking skills. Since the role requires handling various customer needs simultaneously, try simulating a busy environment where you can practice responding to multiple queries at once, whether through role-playing or using online customer service scenarios.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples from your past experiences where you successfully resolved customer issues or improved processes. This will highlight your capability to handle challenging enquiries and your commitment to excellent customer service.
✨Tip Number 4
Network with current or former employees of Thermo Fisher Scientific. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing how you would fit into their team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at Thermo Fisher Scientific. Highlight your ability to handle customer queries and multitask in a fast-paced environment.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service, business administration, or data entry. Emphasise your attention to detail and any previous achievements in a target-driven workplace.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Thermo Fisher Scientific's mission. Mention specific examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is key in customer service roles.
How to prepare for a job interview at Thermo Fisher Scientific
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved customer issues or went above and beyond to meet their needs. This will demonstrate your ability to handle the diverse queries that Thermo Fisher Scientific receives.
✨Understand the Company Values
Familiarise yourself with Thermo Fisher Scientific's core values: Integrity, Intensity, Innovation, and Involvement. During the interview, try to weave these values into your responses, showing how you embody them in your work ethic and approach to customer service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to multitask. Practice answering questions like, 'How would you handle a frustrated customer?' or 'What steps would you take if you were unable to resolve an issue immediately?' This will help you articulate your thought process clearly.
✨Demonstrate Your Team Collaboration Skills
Since the role involves collaborating with various teams, be ready to share examples of how you've worked effectively within a team in the past. Discuss any experiences where you contributed to a group effort to enhance customer satisfaction or improve processes.
