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- Tasks: Support customers by troubleshooting technical issues with Genetic System platforms.
- Company: Join Thermo Fisher Scientific, a leader in making the world healthier and safer.
- Benefits: Enjoy a standard work schedule, career growth opportunities, and a supportive team environment.
- Why this job: Make a global impact while developing your skills in a fast-growing organisation.
- Qualifications: Master’s degree in life science or engineering; proficiency in English and Spanish required.
- Other info: This is a fixed-term contract for 12 months; apply with your CV and motivation letter.
The predicted salary is between 30000 - 42000 £ per year.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!
How will you make an impact?
As a Technical Service Engineer at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. You will be at the forefront of providing support and ensuring that our customers have the best experience possible. You’ll be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and outstanding contributions
What will you do?
- First-line contact with customers to troubleshoot runs, instrument hardware, software and computer-related problems over the phone and emails focusing on Genetic System platforms such as CE and qPCR.
- Triage function between Technical Service and Application Support by qualifying requests and addressing customer’s needs in resolving their inquiries.
- Gives to achieving specific Global Service & Support (GSS) related targets.
- Works closely with Support and Field Service Engineers to prioritize activities.
- Delivers professional Support and Service activities to provide optimum support to our customers
- Provides responsive telephone support and generally works to ensure customer success in the use of Instrumentation.
- Ensures response times are met when contacting customers in line with contractual agreement.
How will you get here?
- A master’s degree in life science, engineering or related field.
- Proficiency in both verbal and written communication in English, as well as good command of Spanish (additional language skills such as French, German or Italian is a plus)
- Problem solving skills and experience.
- Practical experience in qPCR, Sanger Sequencing or Capillary Electrophoresis.
- Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.
Skills and Abilities:
In addition to the qualifications mentioned above, the following skills and abilities are required:
- Effective social skills, both orally and in writing, with customers and colleagues.
- Ability to prioritize tasks and handle time effectively.
- Strong problem-solving abilities.
If we have caught your interest, please apply online with your CV and Motivation Letter, including possible start date and salary expectations.
Type of contract: Fix term (12 months).
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Technical Service Engineer (fixed term) employer: Thermo Fisher Scientific Inc.
Contact Detail:
Thermo Fisher Scientific Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer (fixed term)
✨Tip Number 1
Familiarise yourself with the specific Genetic System platforms mentioned in the job description, such as CE and qPCR. Understanding these technologies will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical issues related to qPCR and Sanger Sequencing. Being able to discuss real-world scenarios where you've successfully resolved similar problems can set you apart from other candidates.
✨Tip Number 3
Since effective communication is key for this role, consider preparing a few examples of how you've successfully communicated complex technical information to non-technical customers. This will showcase your ability to connect with clients and colleagues alike.
✨Tip Number 4
If you have any experience with customer support or service roles, be ready to highlight that during your discussions. Emphasising your ability to prioritise tasks and manage time effectively will resonate well with the expectations of the Technical Service Engineer position.
We think you need these skills to ace Technical Service Engineer (fixed term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Service Engineer role. Emphasise your background in life sciences, engineering, and any practical experience with qPCR or similar technologies.
Craft a Compelling Motivation Letter: In your motivation letter, express your passion for the role and how your skills can contribute to Thermo Fisher Scientific's mission. Mention specific experiences that demonstrate your problem-solving abilities and customer support skills.
Highlight Language Proficiency: Since proficiency in English and Spanish is required, ensure you clearly state your language skills in both your CV and motivation letter. If you have additional language skills, such as French or German, mention those too!
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving capabilities. Discuss situations where you've successfully resolved technical issues or supported customers, as this is crucial for the role.
How to prepare for a job interview at Thermo Fisher Scientific Inc.
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of qPCR, Sanger Sequencing, and Capillary Electrophoresis. Be prepared to discuss how you've applied this knowledge in practical situations, as it will demonstrate your capability to handle the technical challenges of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues. Highlight your thought process and the steps you took to troubleshoot problems, as this will showcase your analytical abilities and approach to customer support.
✨Communicate Effectively
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. Consider conducting mock interviews with a friend to refine your ability to explain complex concepts in simple terms, especially in both English and Spanish.
✨Understand Customer Service Principles
Familiarise yourself with best practices in customer service, particularly in a technical support context. Be ready to discuss how you would ensure customer satisfaction and how you would prioritise tasks to meet response times, as this is crucial for the role.
