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- Tasks: Lead and deliver technical FM contracts while ensuring high service standards and operational efficiency.
- Company: Join Thermatic Technical FM, a leader in facilities management with a focus on innovation.
- Benefits: Enjoy 33 days holiday, private medical insurance, and extensive health and wellbeing provisions.
- Why this job: Make a real impact in facilities management while developing your career in a supportive environment.
- Qualifications: Experience in facilities management and strong understanding of compliance and operational performance.
- Other info: Flexible working options available with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior Contract Manager to join our key account teams at Thermatic Technical FM. As a Senior Contract Manager, you are a member of an Accounts team. The role is responsible for leading the successful delivery of one or more technical FM contracts, ensuring high standards of service, operational efficiency, and compliance. This role supports the Account Director by overseeing contract delivery teams, managing client relationships at an operational level, and ensuring financial and service performance. It acts as a key step between Contract Manager and Account Manager, with a strong operational focus and developing commercial awareness.
The Benefits:
- 33 days holiday (including bank holidays) + a day off on your Birthday
- Auto-enrolment Pension
- Death in Service Insurance @ 4 X salary
- Extensive Healthcare & Wellbeing provisions
- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- Enhanced Family Leave policies
- Free parking
- Company events
- Gym facilities onsite
- Referral bonus
- Employee of the Month awards
- Long Service Awards
Hours & Location of Work:
- Main location - Our head office is based in Salford, Manchester. Opportunities to work remotely are available; however, some office presence is required.
- Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week. Opportunities to work flexibly are available.
Required Knowledge, Skills, & Behaviours:
- Solid understanding of facilities management operations, particularly technical and compliance-based services
- Awareness of commercial contract terms, SLAs, KPIs, and performance frameworks
- Basic understanding of financial principles relevant to budget tracking and margin protection
- Familiarity with ISO standards and H&S requirements in FM
- Understanding of digital tools, automation, and AI opportunities in FM operations
- Awareness of social value and sustainability practices in service delivery
- Working knowledge of CAFM systems and performance reporting tools
- Experience in facilities management, particularly in a Contract Manager or similar role
- Proven ability to manage operational teams and deliver to KPIs
- FM qualification (e.g. IWFM Level 4+) (desirable)
- NEBOSH or IOSH certification (desirable)
- Exposure to digital transformation, automation tools, or process improvement initiatives
- Experience supporting client relationships and budget awareness
Responsibilities include:
- Oversee the day-to-day operations of designated FM contracts, ensuring compliance with SLAs, KPIs, and contractual commitments
- Lead and support office-based and field-based teams in delivering technical and hard FM services
- Maintain strong working relationships with clients at an operational level, attending regular meetings and responding to service issues
- Support the Account Director and Account Manager with performance reporting, contract reviews, and improvement planning
- Monitor budget performance, contributing to forecasting, cost control, and margin tracking
- Use CAFM systems to monitor job progress, engineer utilisation, and service compliance
- Drive operational efficiency and service consistency through process improvements and adherence to company procedures
- Support the implementation and effective use of digital tools, automation, and AI-based solutions that enhance service delivery
- Ensure health & safety compliance and promote a safe working culture across all contract activities
- Collaborate with suppliers and subcontractors to maintain service quality and compliance
- Contribute to the achievement of social value and sustainability objectives within the scope of contract delivery
- Support mobilisation and transition activities for new or exiting contracts as required
- Deputise for the Account Manager or Account Director as needed in meetings or during absence
- Follow all requirements and procedures as laid out, and participate actively in the continuous improvement of the IMS
Senior Contract Manager in Salford employer: Thermaticenergy
Contact Detail:
Thermaticenergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contract Manager in Salford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Understand their values and how they deliver services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Senior Contract Manager role. Highlight your operational focus and any relevant achievements in managing teams or improving service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Contract Manager in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Contract Manager role. Highlight your experience in facilities management, especially any technical and compliance-based services you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Thermatic Technical FM. Mention specific experiences that demonstrate your ability to manage operational teams and deliver on KPIs.
Showcase Your Knowledge: In your application, don't forget to showcase your understanding of commercial contract terms, SLAs, and KPIs. We love candidates who can speak our language and show they know their stuff when it comes to financial principles and compliance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Thermaticenergy
✨Know Your Contracts Inside Out
As a Senior Contract Manager, you'll need to demonstrate a solid understanding of facilities management operations and commercial contract terms. Brush up on SLAs, KPIs, and performance frameworks relevant to the role. Be ready to discuss how you've successfully managed contracts in the past.
✨Showcase Your Leadership Skills
This role involves leading teams and maintaining strong client relationships. Prepare examples of how you've effectively led operational teams and delivered results. Highlight your experience in managing client expectations and resolving service issues.
✨Be Financially Savvy
Understanding financial principles is crucial for this position. Familiarise yourself with budget tracking and margin protection strategies. Be prepared to discuss how you've contributed to financial performance in previous roles, including any forecasting or cost control measures you've implemented.
✨Embrace Digital Transformation
With a focus on digital tools and automation in FM operations, it's important to show your familiarity with these technologies. Discuss any experience you have with CAFM systems or AI-based solutions that enhance service delivery. This will demonstrate your readiness to drive operational efficiency.
