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- Tasks: Lead strategic delivery of Hard FM services to key clients and ensure high-quality service.
- Company: Join Thermatic Technical FM, a people-focused company dedicated to excellence in Facilities Management.
- Benefits: Enjoy 33 days holiday, flexible working, extensive healthcare, and employee perks like gym access.
- Why this job: Be part of a dynamic team that values growth, collaboration, and client satisfaction.
- Qualifications: Experience in Facilities Management and strong account management skills are essential.
- Other info: We promote diversity and offer guaranteed interviews for ex-military personnel.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an Account Director to join the Accounts Team at Thermatic Technical FM. As the Account Director, you will be responsible for leading the strategic and operational delivery of Hard Facilities Management (FM) services to key commercial clients. This role demands a dynamic leader with proven expertise in engineering-based service delivery, commercial performance management, and outstanding client relationship development. You will oversee contract management, drive customer satisfaction, and ensure the delivery of high-quality services that align with business goals and client expectations.
The Benefits:
- 33 days holiday (including bank holidays) + a day off on your Birthday
- Auto-enrolment Pension
- Death in Service Insurance @ 4 X salary
- Extensive Healthcare & Wellbeing provisions including:
- Private Medical Insurance
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
Hours & Location of Work:
40 hours per week, Monday - Friday. Based in our Head Office in Salford, Manchester. With opportunities for flexible working.
Responsibilities:
- Client Portfolio Management: Take full accountability for the performance, service delivery, and financial outcomes of assigned client accounts, ensuring all contractual commitments are met or exceeded.
- Service Excellence & Operational Improvement: Continuously enhance service quality, streamline processes, and identify operational improvements to align with client expectations.
- Strategic Growth & Retention: Develop and execute strategies to retain clients, grow accounts, and increase profitability through cross-functional collaboration and proactive relationship management.
- Team & Resource Optimisation: Structure and refine account teams for best-practice service delivery and efficient contract mobilisation and renewal processes.
- Client Relationship Management: Build and maintain strong relationships with key stakeholders, positioning Thermatic as a trusted partner and ensuring clear, consistent communication.
- Financial Ownership & Governance: Drive profitability through budget control, financial forecasting, cost efficiency, and informed commercial decisions, supporting pricing and negotiation strategies.
Skills & Knowledge:
- Proven experience in the Facilities Management (FM) sector, delivering Hard FM solutions to large commercial clients.
- Strong background in account management, business development, and customer relationship management.
- Demonstrated experience in managing teams within a similar capacity and industry.
- Expertise in delivering field-based engineering services and managing service delivery for large commercial clients.
- Commercial acumen, understanding the operational impact of business decisions and identifying opportunities to enhance performance.
- Deep understanding of customer needs and expectations, ensuring high-quality service delivery.
- Strong knowledge of gross profit, cost efficiencies, and financial performance improvements.
- IOSH or equivalent Health & Safety qualification (desirable but not essential).
Our People:
We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we would love to hear from you. We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion. We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on-the-job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals. Thermatic Group is an Equal Opportunities employer and takes its responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.
Guaranteed Interview Commitment: We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.
Contact Detail:
Thermaticenergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Familiarise yourself with the latest trends in Hard Facilities Management. Understanding current industry standards and innovations will help you speak confidently about how you can enhance service delivery and client satisfaction during interviews.
✨Tip Number 2
Network with professionals in the FM sector, especially those who have experience in account management. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the Account Director role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships and improved service delivery in your previous roles. Being able to share these stories will demonstrate your expertise and suitability for the position.
✨Tip Number 4
Research Thermatic Technical FM's values and recent projects. Tailoring your conversation to align with their mission and showcasing your understanding of their business will make a strong impression during the interview process.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Facilities Management, particularly in delivering Hard FM solutions. Use specific examples that demonstrate your expertise in account management and client relationship development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and strategic thinking. Mention how your background aligns with the responsibilities of the Account Director role and express your enthusiasm for contributing to Thermatic Technical FM.
Highlight Relevant Achievements: In your application, focus on quantifiable achievements related to service delivery and financial performance. Use metrics to illustrate how you have successfully managed client accounts and improved operational efficiency.
Showcase Your Understanding of Client Needs: Demonstrate your deep understanding of customer needs and expectations in your application. Discuss how you have previously built strong relationships with stakeholders and ensured high-quality service delivery.
How to prepare for a job interview at Thermaticenergy
✨Showcase Your Leadership Skills
As an Account Director, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your strategic decision-making and operational improvements.
✨Understand Client Needs
Familiarise yourself with the specific needs and expectations of Thermatic's clients. Be ready to discuss how you would approach client relationship management and ensure service excellence tailored to their requirements.
✨Highlight Financial Acumen
Since financial ownership is a key responsibility, be prepared to discuss your experience with budget control and profitability. Bring examples of how you've driven financial performance improvements in previous roles.
✨Demonstrate Industry Knowledge
Show that you have a deep understanding of the Facilities Management sector, particularly in Hard FM solutions. Discuss trends, challenges, and opportunities within the industry to showcase your expertise and insight.