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For Companies At a Glance
- Tasks: Lead and deliver technical FM contracts while ensuring high service standards and operational efficiency.
- Company: Join Thermatic Technical FM, a leader in facilities management with a focus on innovation.
- Benefits: Enjoy 33 days holiday, extensive healthcare, and flexible working options.
- Why this job: Make a real impact in facilities management and develop your career in a supportive environment.
- Qualifications: Experience in facilities management and strong operational skills are essential.
- Other info: Opportunities for remote work and excellent career growth await you.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a Senior Contract Manager to join our key account teams at Thermatic Technical FM. As a Senior Contract Manager, you are a member of an Accounts team. The role is responsible for leading the successful delivery of one or more technical FM contracts, ensuring high standards of service, operational efficiency, and compliance. This role supports the Account Director by overseeing contract delivery teams, managing client relationships at an operational level, and ensuring financial and service performance. It acts as a key step between Contract Manager and Account Manager, with a strong operational focus and developing commercial awareness.
The Benefits
- 33 days holiday (including bank holidays) + a day off on your Birthday
- Auto-enrolment Pension
- Death in Service Insurance @ 4 X salary
- Extensive Healthcare & Wellbeing provisions including:
- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- Enhanced Family Leave policies
Hours & Location of Work
Main location – Our head office is based in Salford, Manchester. Opportunities to work remotely are available; however, the role requires some office presence. Regular hours of work – Monday to Friday, 8am to 5pm – 40 hour working week. Opportunities to work flexibly are available.
Required Knowledge, Skills & Behaviours
- Solid understanding of facilities management operations, particularly technical and compliance-based services
- Awareness of commercial contract terms, SLAs, KPIs, and performance frameworks
- Basic understanding of financial principles relevant to budget tracking and margin protection
- Familiarity with ISO standards and H&S requirements in FM
- Understanding of digital tools, automation, and AI opportunities in FM operations
- Awareness of social value and sustainability principles and practices in service delivery
- Experience in facilities management, particularly in a Contract Manager or similar role
- Proven ability to manage operational teams and deliver to KPIs
- FM qualification (e.g. IWFM Level 4+) (desirable)
- NEBOSH or IOSH certification (desirable)
- Exposure to digital transformation, automation tools, or process improvement initiatives
- Experience supporting client relationships and budget awareness
Responsibilities
- Oversee the day-to-day operations of designated FM contracts, ensuring compliance with SLAs, KPIs, and contractual commitments
- Lead and support office-based and field-based teams in delivering technical and hard FM services
- Maintain strong working relationships with clients at an operational level, attending regular meetings and responding to service issues
- Support the Account Director and Account Manager with performance reporting, contract reviews, and improvement planning
- Monitor budget performance, contributing to forecasting, cost control, and margin tracking
- Use CAFM systems to monitor job progress, engineer utilisation, and service compliance
- Drive operational efficiency and service consistency through process improvements and adherence to company procedures
- Support the implementation and effective use of digital tools, automation, and AI-based solutions that enhance service delivery
- Ensure health & safety compliance and promote a safe working culture across all contract activities
- Collaborate with suppliers and subcontractors to maintain service quality and compliance
- Contribute to the achievement of social value and sustainability objectives within the scope of contract delivery
- Support mobilisation and transition activities for new or exiting contracts as required
- Deputise for the Account Manager or Account Director as needed in meetings or during absence
- Follow all requirements and procedures as laid out, and participate actively in the continuous improvement of the IMS
Senior Contract Manager in Salford employer: Thermatic Technical FM
Contact Detail:
Thermatic Technical FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contract Manager in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for a Senior Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLAs, KPIs, and compliance standards. Be ready to discuss how you've successfully managed operational teams and delivered results in previous roles. Show them you’re the perfect fit for leading those technical FM contracts!
✨Tip Number 3
Don’t forget to showcase your understanding of digital tools and automation in your conversations. Employers love candidates who are forward-thinking and can bring innovative solutions to the table. Make sure to highlight any relevant experience you have!
✨Tip Number 4
Apply through our website for the best chance at landing that Senior Contract Manager position. We want to see your application and get to know you better, so don’t miss out on this opportunity to join our team at Thermatic Technical FM!
We think you need these skills to ace Senior Contract Manager in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Contract Manager role. Highlight your experience in facilities management, especially any technical and compliance-based services you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Thermatic Technical FM. Mention specific experiences that demonstrate your ability to manage operational teams and deliver on KPIs.
Showcase Your Knowledge: In your application, don’t forget to showcase your understanding of commercial contract terms, SLAs, and KPIs. We love candidates who can speak our language and show they’re familiar with the ins and outs of facilities management operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Thermatic Technical FM
✨Know Your Contracts
Familiarise yourself with the key aspects of contract management, especially in facilities management. Be ready to discuss specific examples of how you've ensured compliance with SLAs and KPIs in your previous roles.
✨Showcase Your Leadership Skills
As a Senior Contract Manager, you'll be leading teams. Prepare to share experiences where you've successfully managed operational teams, highlighting your approach to motivating and guiding them towards achieving performance targets.
✨Understand Financial Principles
Brush up on your knowledge of budget tracking and margin protection. Be prepared to discuss how you've contributed to financial performance in past roles, and how you can apply that understanding to support the Account Director.
✨Embrace Digital Tools
With the increasing use of digital tools and automation in FM operations, be ready to talk about your experience with these technologies. Share any insights on how you've implemented or improved processes using digital solutions in your previous positions.