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- Tasks: Coordinate and manage schedules for mobile engineers to ensure efficient operations.
- Company: Join Thermatic Technical FM, a leader in technical services with a supportive team culture.
- Benefits: Enjoy 33 days holiday, private medical insurance, and flexible remote work options.
- Why this job: Make a real impact by optimising engineer schedules and enhancing customer satisfaction.
- Qualifications: Experience in scheduling and managing remote teams, with strong communication skills.
- Other info: Opportunities for career growth and recognition through awards and bonuses.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Scheduler to join the Technical Services Centre Team at Thermatic Technical FM. As a Thermatic TSC Scheduler you are a member of the Technical Services Centre within the Operations team. The Operations team’s main aim is to ensure Thermatic is operating as effectively, efficiently, and safely as possible. As a TSC Scheduler you will support this purpose by coordinating, managing, and being accountable for the planned maintenance activity across a defined Thermatic contracts division.
Responsibilities
- Efficiently manage, monitor, and schedule Thermatic mobile engineers.
- Taking information from service request calls from customers, engineers, Job Logic PPM, and statutory requirements to assign the appropriate engineer resource via the Thermatic system.
- Ensure engineer devices are operational and communicating effectively.
- Consistent review of Thermatic scheduling tool to ensure PPM demand is scheduled efficiently and effectively and that status changes to work orders are completed in accordance with expectations.
- Ensure daily communication is in place with the relevant contracts team to ensure engineers have sufficient workload and future works are scheduled or re-scheduled.
- Adjust and reschedule engineers’ activity to take account of daily fluctuations in service requests in line with agreed hierarchy of criteria such as SLA achievement, reduced travel, reduced costs, and utilisation of engineer skill sets.
- Escalate any issues in a timely manner and to the appropriate line management.
- Contribute to monthly business review meetings by furnishing and discussing critical account information pertinent to current operational performance data.
- Ensure accuracy of service request information into Job Logic and customer portals.
- Generate planned PPM and statutory maintenance schedules.
- Communicate regularly with engineers to monitor daily schedule of planned activity, ensuring it is up to date and amending schedules to cope with any reported discrepancies from plan.
- Provide additional service administration support as required.
- Have full understanding of customer requirements and expectations.
- Assist in invoicing and billing activities for PPM.
- Log occurrences of non-compliance of engineers and escalate to relevant line management.
- Be an active member of the contracts team to achieve optimum levels of service delivery and customer satisfaction.
Requirements / Qualifications
- Previous experience in successfully scheduling a remote, distributed workforce.
- Strong background in managing engineer schedules, who can generate planned PPM and statutory maintenance schedules.
- Experience in assisting with billing and invoicing for PPM works.
- Familiarity with using a Computer Maintenance Management System (CMMS), preferably JobLogic.
- Strong communication skills and a collaborative approach; outstanding problem-solving and customer service skills.
Hours & Location
- Main location - Thermatic Head Office, Salford. Opportunities to work remotely will be available.
- Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week.
Our People and Benefits
- 33 days holiday (inc bank holidays) + a day off on your Birthday.
- Auto-enrolment Pension.
- Death in Service Insurance @ 4 X salary.
- Extensive Healthcare & Wellbeing provisions including:
- Private Medical Insurance (no excess).
- Dental & Optical cash back scheme.
- Employee Assistance Programme.
- Access to virtual GP support.
- Health discounts.
- Access to annual health screening.
- Enhanced Family Leave policies.
- Free parking.
- Company events.
- Gym facilities onsite.
- Referral bonus.
- Employee of the Month awards.
- Long Service Awards.
Equality, Diversity & Inclusion
Thermatic Group is an Equal Opportunities employer and takes its responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.
Guaranteed Interview Commitment
We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.
Scheduler in Salford employer: Thermatic Technical FM
Contact Detail:
Thermatic Technical FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Thermatic or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Thermatic's values and recent projects. We want to see that you’re genuinely interested in the company and how you can contribute to their mission of effective and efficient operations.
✨Tip Number 3
Practice common interview questions related to scheduling and managing teams. Think about scenarios where you've successfully handled scheduling conflicts or improved efficiency – we love hearing about real-life examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Thermatic team.
We think you need these skills to ace Scheduler in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler role. Highlight your experience in scheduling and managing engineer schedules, as well as any familiarity with CMMS like JobLogic. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Services Centre Team. Share specific examples of how you've successfully managed schedules and improved efficiency in previous roles.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to communicate effectively in your application. Whether it's through your CV or cover letter, let us know how you've collaborated with teams and resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Scheduler position. Plus, it shows us you’re keen on joining our team at Thermatic!
How to prepare for a job interview at Thermatic Technical FM
✨Know Your Scheduling Tools
Familiarise yourself with Computer Maintenance Management Systems (CMMS), especially JobLogic, before the interview. Being able to discuss how you've used similar tools in the past will show that you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively managed engineer schedules and resolved conflicts in the past. Highlighting your problem-solving abilities will reassure them that you can handle the daily fluctuations in service requests.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain how you would ensure daily communication with the contracts team and engineers to keep everyone on the same page.
✨Understand Customer Expectations
Research Thermatic's customer service approach and be prepared to discuss how you would meet and exceed customer expectations. Showing that you understand the importance of customer satisfaction will set you apart from other candidates.
