At a Glance
- Tasks: Supervise contracts, manage teams, and ensure top-notch service delivery.
- Company: Join Thermatic Technical FM, a leader in Facilities Management.
- Benefits: 33 days holiday, private medical insurance, gym facilities, and more!
- Other info: Flexible working options and opportunities for career growth available.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in Facilities Management and strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Contract Supervisor (12 MONTH FTC) to join our key account teams at Thermatic Technical FM. As a Thermatic Contract Supervisor, you will support the account teams to deliver agreed services to our customers with the utmost standard and efficiency, whilst maintaining and delivering all cost lines. You will supervise the contract between the customers and our engineers, ensuring the contract runs smoothly and efficiently and distributing work across the teams. You are also responsible for the profit and loss of the contract/s.
The Benefits:
- 33 days holiday (inc bank holidays) + a day off on your Birthday
- Auto‑enrolment Pension
- Death in Service Insurance @ 4 X salary
- Extensive Healthcare & Wellbeing provisions including:
- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- Enhanced Family Leave policies
- Free parking
- Company events
- Gym facilities onsite
- Referral bonus
- Employee of the Month awards
- Long Service Awards
Hours & Location of Work:
Main location - Our head office is based in Salford, Manchester. Opportunities to work remotely are available, however the role requires some office presence. Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week. Opportunities to work flexibly are available.
Required Knowledge, Skills, & Behaviours:
- Previous experience within a similar role within the Facilities Management industry
- Awareness of gross profit, how to impact and improve, and driving efficiencies
- Strong customer service and interpersonal skills
- Strong time‑management and prioritisation skills
- An agile approach to work whilst maintaining a process‑driven practice
- Demonstrable experience managing people is preferred
- Experience working within a technical FM company or technical experience in air conditioning, commercial gas, and/or electrical would be advantageous
Responsibilities include:
- Effectively supervise the day‑to‑day operation of the contract(s)
- Respond to questions and requests for information – internally and/or externally
- Manage all administrative tasks on contract, from initial call out to completion and invoicing
- Support preparation of quoted works and follow on visits for controlled handover to TSC
- Review client portal to ensure it is kept up to date with all relevant information
- Ensure previous day’s work is reviewed to assess the status of work and action where appropriate, understand why status is as is and manage/support team where necessary
- Answer all external calls and emails in a timely manner, ensure that the team are actively doing so too
- Confirm delivery of required parts prior to engineer allocation
- Confirm full job details, including hours, materials, access, skill set required, RAMS, permits before handover of jobs to TSC
- Attend client meetings to deliver operational updates when required
- Manage work in progress to ensure jobs are completed and invoices are raised in a timely manner
- Review mitigation report to understand why jobs are not profitable, identifying opportunities and enabling action to be taken to improve
- Ensure compliance and due diligence with all contractual requirements and KPI’s
Thermatic Group is an Equal Opportunities employer and takes its responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.
Guaranteed Interview Commitment: We have made a commitment to improve employment opportunities for ex‑military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.
Contract Supervisor in Salford employer: Thermatic Technical FM
Thermatic Technical FM is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including 33 days of holiday, extensive healthcare provisions, and opportunities for flexible working. Our supportive work culture fosters collaboration and innovation, ensuring that as a Contract Supervisor, you will play a vital role in delivering high standards of service while enjoying a rewarding career in a dynamic environment based in Salford, Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Supervisor in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management industry and let them know you're on the lookout for a Contract Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Thermatic Technical FM and understanding their values and services. Tailor your responses to show how your experience aligns with their needs, especially around managing contracts and driving efficiencies.
✨Tip Number 3
Practice your communication skills! As a Contract Supervisor, you'll need to manage teams and liaise with clients. Mock interviews with friends or family can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract Supervisor in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Supervisor role. Highlight your experience in facilities management and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've managed contracts or improved efficiencies in previous positions.
Showcase Your Soft Skills:Don’t forget to highlight your customer service and interpersonal skills. As a Contract Supervisor, you'll be interacting with clients and teams regularly, so let us know how you excel in these areas!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Thermatic!
How to prepare for a job interview at Thermatic Technical FM
✨Know Your Numbers
As a Contract Supervisor, you'll need to be familiar with profit and loss statements. Brush up on your financial knowledge and be ready to discuss how you can impact gross profit and drive efficiencies in the role.
✨Showcase Your People Skills
This role involves managing teams and ensuring smooth operations. Prepare examples of how you've successfully managed people in the past, highlighting your strong customer service and interpersonal skills.
✨Be Process-Driven Yet Agile
The job requires a balance between following processes and being adaptable. Think of situations where you've had to adjust your approach while still maintaining efficiency, and be ready to share those stories.
✨Familiarise Yourself with Technical Knowledge
Having a background in technical FM, especially in areas like air conditioning or commercial gas, will give you an edge. Brush up on relevant technical terms and be prepared to discuss how this knowledge can benefit the team.
