At a Glance
- Tasks: Supervise contracts, manage teams, and ensure top-notch service delivery.
- Company: Join Thermatic Technical FM, a leader in Facilities Management.
- Benefits: 33 days holiday, private medical insurance, gym facilities, and more!
- Other info: Flexible working options and opportunities for growth and development.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in Facilities Management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Contract Supervisor (12 MONTH FTC) to join our key account teams at Thermatic Technical FM. As a Thermatic Contract Supervisor, you will support the account teams to deliver agreed services to our customers with the utmost standard and efficiency, whilst maintaining and delivering all cost lines. You will supervise the contract between the customers and our engineers, ensuring the contract runs smoothly and efficiently and distributing work across the teams. You are also responsible for the profit and loss of the contract/s.
Thermatic Technical FM provides complete nationwide coverage, across the full spectrum of Hard FM services to large, commercial clients. Our team of mobile engineers is supported by the account teams at Head Office to provide both reactive breakdown and planned maintenance services to our clients.
The Benefits:
- 33 days holiday (including bank holidays) + a day off on your Birthday
- Auto-enrolment Pension
- Death in Service Insurance @ 4 X salary
- Extensive Healthcare & Wellbeing provisions including:
- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- Enhanced Family Leave policies
- Free parking
- Company events
- Gym facilities onsite
- Referral bonus
- Employee of the Month awards
- Long Service Awards
Hours & Location of Work:
- Main location - Our head office is based in Salford, Manchester. Opportunities to work remotely are available; however, some office presence is required.
- Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week. Opportunities to work flexibly are available.
Required Knowledge, Skills, & Behaviours:
- Previous experience within a similar role within the Facilities Management industry
- Awareness of gross profit, how to impact and improve, and driving efficiencies
- Strong customer service and interpersonal skills
- Strong time-management and prioritisation skills
- An agile approach to work whilst maintaining a process-driven practice
- Demonstrable experience managing people is preferred
- Experience working within a technical FM company or technical experience in air conditioning, commercial gas, and/or electrical would be advantageous
Responsibilities include:
- Effectively supervise the day-to-day operation of the contract(s)
- Respond to questions and requests for information – internally and/or externally
- Manage all administrative tasks on contract, from initial call out to completion and invoicing
- Support preparation of quoted works and follow on visits for controlled handover to TSC
- Review client portal to ensure it is kept up to date with all relevant information
- Ensure previous day’s work is reviewed to assess the status of work and action where appropriate
- Answer all external calls and emails in a timely manner, ensuring that the team are actively doing so too
- Confirm delivery of required parts prior to engineer allocation
- Confirm full job details, including hours, materials, access, skill set required, RAMS, permits before handover of jobs to TSC
- Attend client meetings to deliver operational updates when required
- Manage work in progress to ensure jobs are completed and invoices are raised in a timely manner
- Review mitigation report to understand why jobs are not profitable, identifying opportunities and enabling action to be taken to improve
- Ensure compliance and due diligence with all contractual requirements and KPI’s
Our People:
We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you. We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion. We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on-the-job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.
Thermatic Group is an Equal Opportunities employer and takes its responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.
Guaranteed Interview Commitment – We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.
Contract Supervisor FTC in Manchester employer: Thermatic Technical FM
At Thermatic Technical FM, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values each team member's contributions. With extensive benefits such as 33 days of holiday, comprehensive healthcare provisions, and opportunities for professional growth through training and development, our employees thrive in a dynamic environment. Located in Salford, Manchester, we provide a flexible working approach that allows for a healthy work-life balance while ensuring our teams are equipped to deliver top-notch services to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Supervisor FTC in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management industry and let them know you're on the lookout for a Contract Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Thermatic Technical FM and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their success and improve efficiencies in their contracts.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing contracts and customer service. We want you to feel confident when discussing your experience and how it aligns with the role of Contract Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Thermatic team!
We think you need these skills to ace Contract Supervisor FTC in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in Facilities Management and any relevant technical expertise to show us you’re the right fit for the Contract Supervisor position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention your customer service skills and experience managing teams!
Showcase Your Achievements:When detailing your work history, focus on specific achievements that demonstrate your ability to drive efficiencies and manage contracts effectively. Numbers speak volumes, so if you’ve improved profit margins or streamlined processes, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status. We can’t wait to hear from you!
How to prepare for a job interview at Thermatic Technical FM
✨Know Your Contract Management Basics
Brush up on your knowledge of contract management, especially in the Facilities Management sector. Be ready to discuss how you’ve previously supervised contracts and ensured they run smoothly, as this will show your understanding of the role.
✨Demonstrate Your Customer Service Skills
Prepare examples that highlight your strong customer service and interpersonal skills. Think about times when you’ve effectively communicated with clients or resolved issues, as this is crucial for maintaining relationships in this role.
✨Showcase Your Time-Management Abilities
Be ready to talk about how you prioritise tasks and manage your time effectively. Use specific examples from your past experiences where you successfully balanced multiple responsibilities, as this will resonate well with the interviewers.
✨Understand Profit and Loss Impact
Familiarise yourself with concepts related to gross profit and how to drive efficiencies. Be prepared to discuss how you’ve previously managed budgets or improved profitability in your roles, as this is a key responsibility for the Contract Supervisor position.
