At a Glance
- Tasks: Manage contracts and support operations for a leading facilities management company.
- Company: Thermatic Group provides nationwide Hard FM services to large commercial clients.
- Benefits: Enjoy 33 days holiday, private medical insurance, gym access, and more perks!
- Other info: Remote work options available; guaranteed interview for ex-military personnel.
- Why this job: Join a diverse team focused on growth, collaboration, and delivering top-notch customer service.
- Qualifications: Administration experience preferred; strong customer service and organisational skills required.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Contract Administrator to join our account teams supporting a contract operating across the UK at Thermatic Technical FM.
Thermatic Technical FM provide complete nationwide coverage, across the full spectrum of Hard FM services to large, commercial clients. Our team of mobile engineers are supported by the account teams at Head Office to provide both reactive breakdown and planned maintenance services to our clients.
As a Thermatic Contract Administrator you are a member of the Operations team. The Operations Team’s main aim is to deliver agreed services to our customers with the upmost standard and efficiency, whilst maintaining and delivering all cost lines.
As a Contract Administrator you will support this purpose by administrating the contract between the customers and our engineers, ensuring the contract runs smoothly and efficiently and distributing work across the teams.
The Benefits:
- 33 days holiday (inc bank holidays) + a day off on your Birthday
- Auto-enrolment Pension
- Death in Service Insurance @ 4 X salary
- Extensive Healthcare & Wellbeing provisions including:
- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- Enhanced Family Leave policies
- Free parking
- Company events
- Gym facilities onsite
- Referral bonus
- Employee of the Month awards
- Long Service Awards
Hours & Location of Work:
- Main location - Thermatic Head Office, Salford. Opportunities to work remotely for a portion of the working week will be available
- Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week
Skills, Experience & Qualifications:
- Administration experience, preferably within a similar role with the facilities management industry
- Commercial awareness of operational impact
- Basic understanding of customer needs and expectations
- UK geographical knowledge
- Technical awareness would be advantageous
- Strong customer service and interpersonal skills to deal with different customers and departments within the business
- Multitasking and time management skills to manage multiple customers and tasks at the same time
- Attention to detail and strong organisational skills
- Outstanding problem-solving skills to address customer complaints or needs
- Analytical skills for analysing customer data
- Advanced negotiation and motivational skills are desirable
Responsibilities include:
- Respond to questions and requests for information – internally and/or externally
- Support all administrative tasks on contract, from initial call out to completion
- Prepare quoted works and follow on visits for controlled handover to TSC
- Ensure client portal is keep up to date with all relevant information
- Review previous day’s work to assess status of work, inform and action where appropriate
- Answer all external calls and emails in a timely manner
- Confirm delivery of required parts prior to engineer allocation
- Billing of jobs as and when required
- Deliver excellent customer service through all channels of communication – email, phone or portal
- Ensure compliance with contractual requirements (KPI’s)
Our People
We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.
We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.
We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.
Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.
Guaranteed Interview Commitment – We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.
Contract Administrator in Salford employer: Thermatic Group
At Thermatic Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values the contributions of every team member. With competitive benefits such as extensive healthcare provisions, generous holiday allowances, and opportunities for professional growth through training and development, we ensure our employees thrive both personally and professionally. Located in Salford or Deeside, our teams enjoy a collaborative environment where innovation and safety are at the forefront of our operations, making us a leading choice for those seeking meaningful employment in the drainage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Administrator in Salford
✨Tip Number 1
Familiarise yourself with the facilities management industry, especially Hard FM services. Understanding the specific needs and challenges of this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills. As a Contract Administrator, you'll be dealing with various clients and departments, so showcasing your ability to handle customer interactions effectively can set you apart.
✨Tip Number 3
Highlight your organisational and multitasking abilities. The role requires managing multiple tasks simultaneously, so be prepared to discuss how you've successfully juggled responsibilities in previous positions.
✨Tip Number 4
Research Thermatic Group's values and culture. Understanding their commitment to equality, diversity, and inclusion will allow you to align your responses with their ethos during the interview process.
We think you need these skills to ace Contract Administrator in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant administration experience, particularly in facilities management. Emphasise skills like customer service, multitasking, and attention to detail that align with the job description.
Craft a Strong Cover Letter:Write a cover letter that showcases your understanding of the role and the company. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to manage multiple tasks effectively.
Highlight Relevant Skills:In your application, clearly outline your skills that match the job requirements, such as analytical skills, negotiation abilities, and organisational skills. Use bullet points for clarity and impact.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Contract Administrator role.
How to prepare for a job interview at Thermatic Group
✨Showcase Your Administration Skills
As a Contract Administrator, your administration experience is crucial. Be prepared to discuss specific examples from your past roles where you successfully managed contracts or administrative tasks, highlighting your attention to detail and organisational skills.
✨Demonstrate Customer Service Excellence
Thermatic Group values strong customer service skills. During the interview, share instances where you effectively handled customer inquiries or complaints, showcasing your problem-solving abilities and interpersonal skills.
✨Understand the Facilities Management Industry
Having a basic understanding of the facilities management industry will set you apart. Research Thermatic Group and be ready to discuss how your knowledge of operational impacts can contribute to their success in delivering services.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your multitasking and time management skills. Think of examples where you successfully juggled multiple tasks or customers, and be ready to explain your thought process and outcomes.
