At a Glance
- Tasks: Support guests at our award-winning spa and maintain a relaxing environment.
- Company: Join the renowned YTL Hotels & Spa, known for unique guest experiences.
- Benefits: Enjoy spa access, incentive payments, generous holidays, and career growth opportunities.
- Other info: Flexible shifts with opportunities for learning and development.
- Why this job: Be part of a team that values wellness and provides unforgettable experiences.
- Qualifications: Previous customer service experience and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
As a Guest Assistant, you will be supporting the guest's journey throughout the Spa, maintaining the pool areas, and keeping the Spa in an orderly state. To be successful in the role, you will have previous experience in a similar role, superb customer service skills, and an exceptional standard of personal presentation. Shifts will vary, and the hours of work are currently between 8.30am – 9.30pm, including some weekends.
At Thermae Bath Spa, we are dedicated to providing a rejuvenating experience for our guests. Our team values care, attention to detail, and a passion for wellness. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels relaxed and revitalised.
Join our team and enjoy these amazing benefits:
- Guest Experience: Enjoy Thermae Bath Spa with three guests up to 12 times a year.
- Incentive Payments: Earn additional payments for exceptional service.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
Only those eligible to work in the UK will be considered for the above position.
Guest Assistant in Somerset employer: Thermae Bath Spa
Thermae Bath Spa is an exceptional employer that prioritises the wellbeing and growth of its team members. With a strong focus on teamwork and respect, employees enjoy generous benefits such as extensive holiday allowances, career development opportunities, and access to wellness programmes. Located in the historic city of Bath, working here not only offers a chance to be part of a renowned hospitality brand but also allows you to experience the rejuvenating environment of the spa itself.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Assistant in Somerset
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the spa or hospitality industry. A personal recommendation can go a long way in landing that Guest Assistant role.
✨Tip Number 2
Show up in style! When you go for interviews or meet-ups, dress to impress. Remember, as a Guest Assistant, personal presentation is key, so let your outfit reflect your attention to detail and professionalism.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Guest Assistant and how you'd handle them. Being able to demonstrate your superb customer service skills during an interview will set you apart from the competition.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen on being part of the Thermae Bath Spa experience!
We think you need these skills to ace Guest Assistant in Somerset
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've gone above and beyond for guests in the past, so share some examples that showcase your skills!
Keep It Neat and Tidy:Since personal presentation is key for us at Thermae Bath Spa, ensure your application is well-organised and free of typos. A clean and professional look reflects your attention to detail, which is super important for this role.
Be Flexible with Your Availability:Mention your availability clearly in your application. We have shifts that vary, including weekends, so let us know when you can work to help us find the best fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for all the amazing benefits we offer!
How to prepare for a job interview at Thermae Bath Spa
✨Know the Spa Inside Out
Before your interview, take some time to familiarise yourself with Thermae Bath Spa's facilities and services. Understanding the unique offerings, like the Rooftop Pool and Wellness Suite, will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to provide the exceptional service that Thermae Bath Spa values.
✨Dress to Impress
Since personal presentation is key for this role, make sure you dress smartly for the interview. Opt for clean, professional attire that reflects the spa's atmosphere. This not only shows respect for the interview process but also aligns with the high standards expected at Thermae Bath Spa.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask your interviewer about the team culture, training opportunities, or what a typical day looks like for a Guest Assistant. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
