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- Tasks: Be the friendly face of our luxury hotel, handling guest check-ins and queries.
- Company: Join YTL Hotels, known for crafting exceptional experiences in stunning locations.
- Benefits: Enjoy 28-33 days of holiday, health perks, and discounts from over 1,200 retailers.
- Why this job: Experience a unique culture while making guests feel welcome in a five-star environment.
- Qualifications: Previous hotel experience with Opera is a plus; strong communication and organization skills are essential.
- Other info: Eligible candidates must have the right to work in the UK.
The predicted salary is between 24000 - 33600 £ per year.
Located in the heart of the world heritage city of Bath, Thermae Bath Spa is an award-winning day spa where you can bathe in natural thermal waters, as the Celts and Romans did over 2000 years ago. Facilities at the Spa include a spectacular open-air Rooftop Pool, indoor Minerva Bath, a new multi-sensory Wellness Suite, and the historic Cross Bath. This is a fantastic opportunity to join us where we offer a genuinely unique experience in the UK for residents and visitors to Bath who can bathe in Britain’s only thermal water Spa. The Role of a Receptionist Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit the Thermae Bath Spa. The Receptionist is responsible for guest arrival and departure experience, ensuring our visitor’s have all the information they need to enjoy their spa experience. Our Top Ten Benefits 28 days’ holiday rising to 33 with length of service. (Including bank holidays) Recognition of positive contributions aligned with our company values Investment into your career with our Apprentice programmes Investment into your learning and development with the Digital Learning and courses Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers. Interactive health and wellbeing platform Health Care cash plan benefits package Contributing to your future with the Pension scheme £500 referral fee if you recommend someone to work for us Complimentary passes to use the Thermae Bath Spa for you and three guests once a month YTL Hotels Thermae Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK. Every day, our stars craft inspired experiences to accomplish our culture of service excellence. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. If you feel this unique opportunity is for you and you would love to join and be a part of the YTL team, please apply now.
Receptionist employer: Thermae Bath Spa
Contact Detail:
Thermae Bath Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the hotel and its unique offerings. Understanding the Gainsborough Bath Spa's history and services will help you engage with guests more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Being able to convey information clearly and warmly is crucial for a receptionist, so consider role-playing scenarios with friends or family.
✨Tip Number 3
If you have experience with Opera or similar hotel management software, be prepared to discuss it. Highlighting your familiarity with such systems can set you apart from other candidates.
✨Tip Number 4
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or handled guest inquiries in previous roles. This will demonstrate your ability to thrive in a busy hotel environment.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Hotel Receptionist position. Understand the key responsibilities and required skills, such as being an excellent communicator and having strong organizational skills.
Highlight Relevant Experience: If you have previous hotel experience, especially with Opera, be sure to highlight this in your CV and cover letter. Provide specific examples of how your past roles have prepared you for this position.
Craft a Friendly Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Emphasize your ability to create a welcoming atmosphere for guests and your commitment to providing excellent service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates your attention to detail and professionalism.
How to prepare for a job interview at Thermae Bath Spa
✨Show Your Warmth
As a receptionist, you'll be the first point of contact for guests. Make sure to convey your friendly and welcoming nature during the interview. Practice a warm greeting and maintain a positive demeanor throughout.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be prepared to discuss how you handle guest inquiries and resolve issues. Use examples from past experiences to showcase your ability to communicate clearly and professionally.
✨Highlight Organizational Abilities
Receptionists need strong organizational skills to manage check-ins, check-outs, and various guest requests. Share specific instances where you've successfully managed multiple tasks or maintained order in a busy environment.
✨Familiarize Yourself with Opera
Since previous hotel experience using Opera is beneficial, take some time to learn about this software if you're not already familiar. Mention any relevant experience with similar systems during your interview to demonstrate your readiness for the role.
