Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support guests during their spa journey and maintain a serene environment.
- Company: Join the award-winning Thermae Bath Spa in the heart of Bath.
- Benefits: Enjoy competitive pay, generous holiday allowance, and wellness perks.
- Why this job: Be part of a team that creates rejuvenating experiences for guests.
- Qualifications: Previous customer service experience and a passion for wellness.
- Other info: Flexible shifts with opportunities for career growth and development.
Guest Assistant – Thermae Bath Spa
Job Ref: YTL2238
Branch: Thermae Bath Spa
Location: Thermae Bath Spa, Bath
Salary/Benefits: £12.21 per hour plus great benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 08:00–21:30, including some weekends; approx. 37.5 hours per week
Posted date: 05/12/2025
Closing date: 18/01/2026
Role Overview
As a Guest Assistant you will support guests throughout their spa journey, maintain the pool areas, and keep the spa in an orderly state. The role requires previous experience in a similar hospitality or customer service position, superb customer service skills and exceptional personal presentation.
Responsibilities
- Assist guests throughout the spa experience, welcoming and guiding them.
- Maintain cleanliness and order of pool areas and the spa environment.
- Deliver outstanding customer service, addressing guest enquiries and ensuring satisfaction.
- Present yourself professionally, upholding the spa’s high standards.
Qualifications
- Previous experience in a similar hospitality or customer service role.
- Excellent interpersonal and communication skills.
- High commitment to personal presentation and professionalism.
Shift Schedule
Shift hours vary between 08:30 am and 09:30 pm, with some weekend work; approx. 37.5 hours per week.
Benefits
- Guest Experience – up to 12 visits per year for a maximum of three guests.
- Incentive payments for exceptional service.
- Referral bonus – £500 for a successful referral.
- Graduated holiday allowance – 5.6 weeks starting, +1 week after 5 years of service.
- Recognition programmes aligned with company values.
- Career investment through Hospitality Apprentice programmes and progression plans.
- Learning and Development via Digital Learning platform and courses.
- Financial wellbeing – lifestyle savings and discounts across 1,200+ retailers.
- Health and wellbeing – interactive platform and Employee Assistance Programme.
- Health care cash plan benefits, 24‑hour GP access.
- Pension scheme for future planning.
Company
Thermae Bath Spa is an award‑winning day spa located in the heart of the world‑heritage city of Bath. Guests can bathe in natural thermal waters, just as the Celts and Romans did over 2,000 years ago. Facilities include a spectacular open‑air Rooftop Pool, the indoor Minerva Bath, a new multi‑sensory Wellness Suite, and the historic Cross Bath.
Only those eligible to work in the UK will be considered for the above position.
#J-18808-Ljbffr
Guest Assistant employer: Thermae Bath Spa
Contact Detail:
Thermae Bath Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thermae Bath Spa. Understand their values and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Guest Assistant, you'll need to shine in providing excellent service. Think of examples from your past experiences where you've gone above and beyond for a guest or customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! Since personal presentation is key for this role, make sure you look sharp for your interview. It’s not just about looking good; it shows that you understand the importance of maintaining high standards, just like you would in the spa.
✨Tip Number 4
Apply through our website! We want to see your application directly. It’s the best way to ensure we get all your details right and can consider you for the role. Plus, it shows you're proactive and keen to join our team at Thermae Bath Spa!
We think you need these skills to ace Guest Assistant
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let us know why you're passionate about wellness and customer service. Share any personal experiences that highlight your enthusiasm for creating a rejuvenating experience for guests.
Highlight Relevant Experience: Make sure to mention any previous roles you've had that relate to being a Guest Assistant. We want to see how your past experiences can contribute to maintaining the spa's high standards and providing excellent service.
Be Yourself: We value authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and how you can fit into our team culture of teamwork and respect.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Thermae Bath Spa
✨Know the Spa Inside Out
Before your interview, take some time to research Thermae Bath Spa. Familiarise yourself with its facilities, services, and the overall guest experience. This knowledge will not only impress the interviewers but also help you understand how you can contribute to enhancing the guests' journey.
✨Showcase Your Customer Service Skills
As a Guest Assistant, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for a guest or resolved a challenging situation. Be ready to discuss how you would handle various scenarios that may arise in a spa environment.
✨Dress to Impress
Given the emphasis on personal presentation, make sure you dress smartly for the interview. Opt for professional attire that reflects the high standards of the spa. This shows that you understand the importance of appearance in the hospitality industry and are serious about the role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. Asking questions demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
