At a Glance
- Tasks: Support guests at our award-winning spa and maintain a relaxing environment.
- Company: Join the renowned YTL Hotels & Spa, known for unique guest experiences.
- Benefits: Enjoy spa access, incentive payments, generous holidays, and career growth opportunities.
- Other info: Flexible shifts with opportunities for personal and professional development.
- Why this job: Be part of a team that values wellness, teamwork, and exceptional service.
- Qualifications: Previous customer service experience and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
As a Guest Assistant you will be supporting the guest's journey throughout the Spa, maintaining the pool areas, and keeping the Spa in an orderly state. To be successful in the role you will have previous experience in a similar role, have superb customer service skills and have exceptional standard of personal presentation. Shifts will vary and the hours of work are currently between 8.30am – 9.30pm, including some weekends.
At Thermae Bath Spa, we are dedicated to providing a rejuvenating experience for our guests. Our team values care, attention to detail, and a passion for wellness. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels relaxed and revitalized.
Join Our Team and Enjoy These Amazing Benefits!
- Guest Experience: Enjoy Thermae Bath Spa with three guests up to 12 times a year, it’s a fantastic way to relax and rejuvenate.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
Only those eligible to work in the UK will be considered for the above position.
Locations
Guest Assistant in Bath, Somerset employer: Thermae Bath Spa
Thermae Bath Spa is an exceptional employer that prioritises the wellbeing and growth of its team members. With a strong focus on teamwork and excellence, employees enjoy generous benefits such as extensive holiday allowances, career development opportunities, and access to wellness programs. Located in the historic city of Bath, working here not only allows you to be part of a rejuvenating experience for guests but also offers unique perks like complimentary spa visits and financial wellbeing support.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Assistant in Bath, Somerset
✨Tip Number 1
Get to know the company culture! Before your interview, check out Thermae Bath Spa's website and social media. Understanding their values and what they stand for will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since the role of Guest Assistant is all about providing an exceptional experience, think of examples from your past jobs where you went above and beyond for a guest. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! Personal presentation is key in this role, so make sure you look sharp for your interview. It shows that you take pride in your appearance and understand the importance of maintaining high standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Guest Assistant in Bath, Somerset
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've gone above and beyond for guests in the past, so share some examples that showcase your skills!
Keep It Neat and Tidy:Just like we maintain our spa, your application should be well-organised and free of errors. Take the time to proofread your application and ensure it reflects the exceptional standards we uphold at Thermae Bath Spa.
Be Yourself!:We love authenticity! Let your personality shine through in your application. Share why you’re passionate about wellness and how you can contribute to our team culture of care and respect.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Thermae Bath Spa
✨Know the Spa Inside Out
Before your interview, take some time to familiarise yourself with Thermae Bath Spa's facilities and services. Understanding the unique offerings, like the Rooftop Pool and Wellness Suite, will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a challenging issue. This will demonstrate your ability to create a rejuvenating experience for guests, which is key for a Guest Assistant.
✨Dress to Impress
Since personal presentation is crucial for this role, make sure you dress smartly for the interview. Opt for clean, professional attire that reflects the spa's standards. This not only shows respect for the interview process but also aligns with the exceptional standards expected at Thermae Bath Spa.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask during your interview. Inquire about the team culture, training opportunities, or how they celebrate employee contributions. This shows your enthusiasm for the role and helps you gauge if the company values align with yours.
