At a Glance
- Tasks: Maintain and repair hire fleet and customer equipment while delivering top-notch service.
- Company: Join Thermac, a leading supplier of asbestos removal equipment in the UK.
- Benefits: Earn £14 per hour, enjoy career progression, and access mental health support.
- Other info: Opportunities for volunteer work and charity events, plus an annual bonus potential.
- Why this job: Be part of a dynamic team making a real impact in environmental safety.
- Qualifications: Electrical and mechanical engineering qualifications with a customer service focus.
The predicted salary is between 14 - 14 £ per hour.
An exciting opportunity has arisen to join our team as Service Engineer - Decon, working at our Leeds office.
About the role
The Decon Service Engineer will be responsible for the overall maintenance of the hire fleet, customer equipment and all company owned equipment and stock associated with the service workshop department. Delivering a first-class, high-quality service offering for Mobile Decon hire, service and equipment sales which positions Thermac as the market leader and the customer’s first choice. Using technical expertise to provide immediate advice to customers when required and supporting the sales team to ensure the customer is given the best solution at point of sale. Attending breakdowns or repairs when needed and supporting the business with delivery and collection of the units when required.
Role responsibilities
- To maintain the hire fleet and associated equipment for the Mobile Decon department to the highest standard and in line with company and legal guidelines.
- To service and repair all equipment (including cross hire and customer’s own) in line with schedules.
- To work with colleagues to organise, plan, deliver and collect equipment for hire in a prompt and professional manner.
- To assist the sales team by promptly identifying damages to hire equipment to ensure charges are raised.
- To build equipment for customer hire or equipment sales and write adequate procedures that are suitable and sufficient.
- To carry out a health check analysis on Thermac owned equipment at regular intervals and recommend to Engineering manager a life cycle and future purchase needs.
- To prepare comprehensive reports as required for both customers, and line manager.
- To be responsible for own stock provision conducting monthly stock takes ensuring stock is always available with minimum levels set and all stock is fully utilised.
- To keep the syrinx system up to date and accurate for works, hire availability and stock status.
- To ensure prioritisation of workloads is managed effectively.
- To identify and implement areas for continual improvement within the Decon department.
- To eliminate or reduce lost hires or lost business through effective management of workloads.
- To remain aware of competitor activity and make appropriate recommendations.
- To work closely with R&D manager to ensure the business is always at the forefront when introducing new products/equipment to the Decon department.
- To attend customer site visits when required.
- To provide hands on support to other departments in busy periods and absence.
- To provide technical support for sales, marketing and non-engineering roles.
- To keep work area tidy, organised, stock correctly located and free from clutter at all times.
- To carry out any other appropriate duties as requested by Senior Management.
Health & Safety Duties & Responsibilities
- To participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas.
- To ensure all contractors and visitors to site follow correct signing in and induction procedure.
- To ensure that the Thermac safety image is reflected positively through your actions.
- To ensure that you have received the necessary training so that you can competently carry out your duties and responsibilities.
- To acknowledge and accept a personal responsibility for safety.
- To readily raise any concerns over Health & Safety breaches in accordance with Company Procedure.
- You will be required to ensure that safety initiatives are implemented within areas of your control.
Critical Performance Measures (CPM’s/Objectives)
- Turnaround time for hire equipment is managed effectively with no missed opportunities for the sales teams.
- All work is prioritised by date and turnaround targets are met (5 days).
- Ensure all equipment within the Decon department has safe systems of work and specific and adequate work instructions for customer use.
- To ensure all revenue for labour, chargeable repairs and damages for the Decon department are billed appropriately.
- To report on competitor activity with recommendations.
- To work towards zero credit to customers for poor quality service.
- To work towards zero customer complaints for poor quality service.
- To carry out monthly stock take and working towards 100% accuracy month on month.
- All safety issues, accidents and/or near misses are reported.
About you
- Electrical and Mechanical engineering qualifications.
- Mechanical aptitude and technical competence.
- Well organised, conscientious and hard working.
- Highly motivated and a self-starter.
- Adaptable and flexible in attitude.
- Customer service focus – ability to identify sales opportunities where appropriate.
- Full UK driving licence.
About us
Thermac is one of the UK’S leading suppliers of asbestos removal equipment for hire. We manufacture and sell equipment, service customer equipment and offer RPE face fitting. Employing staff across several branches within the UK, operating from an expansive national office and work with blue-chip clients across a wide range of public and private UK industrial sectors. Thermac Hire Ltd is part of Lexia Solutions Group a leading company in environmental, health and safety and risk management services.
Why Thermac
- Annual pay review.
- Company pension scheme.
- Free on-site parking.
- Potential to earn an annual EOT (Employee-Owned Trust) bonus, based on profitability of the business.
- Access to an employee assistance programme to support your health and wellbeing.
- Excellent career progression and training opportunities.
- Investors in People recognition – 2015, 2019 and 2022.
- Access to mental health first aiders.
- Opportunities to partake in volunteer work and charity events.
The Lexia Solutions Group is committed to being an equal opportunities employer.
Service Engineer employer: Thermac
Thermac is an exceptional employer, offering a dynamic work environment in Leeds where Service Engineers can thrive. With a strong focus on employee growth, comprehensive training opportunities, and a commitment to health and wellbeing, Thermac ensures that its team members are well-supported and valued. The company also promotes a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding careers in the environmental sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Engineer role you’re after at Thermac.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Thermac a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Thermac.
✨Apply Through Company Websites
When you spot a role like Service Engineer at Thermac, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Thermac a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Thermac specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Thermac
✨Brush Up on Core Engineering Principles
Before heading into the interview with Thermac, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Thermac want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
