Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage ticketing operations and enhance supporter experiences at exciting events.
- Company: Join the London City Lionesses, a leading women's football club.
- Benefits: Be part of a high-performance culture with opportunities for growth.
- Why this job: Make an impact in women's sports while driving ticket sales and operations.
- Qualifications: Experience in ticketing operations and a passion for women's football.
- Other info: Dynamic role with a focus on innovation and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
About Us
London City Lionesses are part of the Kynisca group, setting a vision and building an infrastructure in which all the players and staff can thrive. Owned by Michele Kang, our vision for Kynisca is to:
- Become the most pre-eminent sports organisation in the world;
- Have a high-performance culture of winning on and off the pitch;
- Train women as women; and
- Motivate and inspire the next generation of girls and women.
Our Values
- We Lead The Way
- We Dream Big
- We Get it Done
- We Innovate
- We Inspire our Community
Role Purpose
The Ticketing Manager is responsible for the operational delivery of ticketing across all events. This includes maximising revenue, ensuring operational excellence and delivering a seamless supporter experience across digital and physical ticketing channels. The ideal candidate will have worked in a sports or large events environment before and be looking to join at an exciting time in the club’s development, where they can make an immediate impact. This is a new position within the business, so the responsibilities are not set in stone. We need someone who can jump in, get things done and work with the senior leadership team to shape the future of the club.
Main Duties/ Responsibilities
- Ticket sales
- Work with the head of marketing to implement the ticket sales strategy, pricing, renewals and on sales across all competitions and events (home and away).
- Manage end-to-end ticketing operations including seat manifests, allocations and sales phases, alongside our host venues.
- Oversee configuration and optimisation of ticketing systems and integrations.
- Collaborate with marketing, finance and commercial teams.
- Ensure effective digital ticketing and access control processes.
- Provide operational leadership on matchdays and major events.
- Act as escalation point for ticketing issues during live events.
- Work closely with stadium operations, safety and supporter services teams.
- Champion high-quality supporter service across all ticketing touchpoints.
- Produce regular sales, inventory and performance reports.
- Use data and insight to improve processes and revenue outcomes.
Club Accountabilities
- To comply with all Club policies, procedures and practices and carry out your role diligently and in the best interests of the Club.
- To lead with a proactive, high-performance mindset and actively contribute to a winning culture on and off the pitch.
- To behave in a manner consistent with Club values and policies.
- To ensure compliance with all relevant legal, regulatory, ethical and social requirements.
- To keep confidential any information gained regarding the Club and its personnel.
What we are looking for
Qualifications and Training
- Any specific qualifications or technical requirements listed here will be mandated by league and/or governing body rules.
Essential
- Safeguarding.
Desirable
- Football business related qualification.
Knowledge, Skills and Experience
Essential
- Proven experience managing ticketing operations in sport or live events.
- Strong understanding and experience of managing ticketing systems and platforms.
- Excellent organisational, leadership and problem-solving skills.
- Strong customer focus with ability to manage high-pressure environments.
- Strong leadership and people management skills.
- Commercially focused with experience driving sales and controlling costs.
- Excellent communication and organisational skills.
- Comfortable working evenings, weekends and matchdays.
Desirable
- Experience within professional football or elite sports environments.
- Strong data analysis and reporting capability.
- Knowledge of ticketing governance, compliance and data protection.
Characteristics
- Passionate about women’s football and broader women’s sport culture.
- Entrepreneurial spirit and ability to deal with matrix stakeholders & ambiguity.
- High standards of personal integrity and EQ.
- Comfortable and able to work on own initiative.
- Has a learning mindset; is keen to continue their self-development and keep up to date with best practice and learning opportunities.
- Continually seeks to improve efficiency and performance.
- Seeks out and embraces new ways of thinking and working – not afraid to fail.
London City Lionesses is committed to safeguarding, health and safety, and equality, diversity, and inclusion. We prioritise the welfare of children and vulnerable adults, the well-being of all staff and visitors, and fostering an inclusive environment where everyone feels valued and supported. These responsibilities are shared by all staff and volunteers, with safeguarding, safety, and inclusivity being collective priorities. All staff are required to adhere to the Club’s policies, complete relevant training, and actively contribute to maintaining a safe, inclusive, and welcoming environment. This includes timely reporting of concerns, compliance with health and safety regulations, and upholding the Club’s zero-tolerance approach to discrimination. For certain roles, additional checks, such as Disclosure and Barring Service (DBS) checks or health assessments, may be required. Applications must include a fully completed application form; CVs alone will not be accepted. All candidates will be assessed on merit and their alignment with the Club’s values.
Ticketing Manager London City Lionesses employer: Theriseofwomensfootball
Contact Detail:
Theriseofwomensfootball Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Manager London City Lionesses
✨Tip Number 1
Network like a pro! Reach out to people in the sports industry, especially those connected to ticketing or events. Attend local sports events and engage with professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your passion for women’s football! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your ideas on how to enhance the supporter experience and drive ticket sales – they’ll love your initiative!
✨Tip Number 3
Prepare for interviews by researching the club and its values. Understand their vision and think about how you can contribute to their goals. Tailor your responses to show that you’re not just a fit for the role, but also for the culture at London City Lionesses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to jump in and make an impact right away!
We think you need these skills to ace Ticketing Manager London City Lionesses
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for women's football shine through! We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in the sport.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in ticketing operations and sports events. We’re looking for someone who can hit the ground running, so show us how your skills align with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the Ticketing Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the London City Lionesses.
How to prepare for a job interview at Theriseofwomensfootball
✨Know Your Ticketing Stuff
Make sure you brush up on your knowledge of ticketing systems and operations. Familiarise yourself with the latest trends in digital ticketing and how they can enhance supporter experiences. Being able to discuss specific platforms and your experience with them will show you're ready to hit the ground running.
✨Show Your Passion for Women's Football
The London City Lionesses are all about inspiring the next generation of women in sport. Be prepared to share why you're passionate about women's football and how you can contribute to the club's vision. This is your chance to connect personally with the interviewers and demonstrate your alignment with their values.
✨Prepare for High-Pressure Scenarios
As a Ticketing Manager, you'll need to handle high-pressure situations, especially on matchdays. Think of examples from your past experiences where you've successfully managed stressful situations or resolved ticketing issues. This will showcase your problem-solving skills and ability to lead under pressure.
✨Data is Your Best Friend
Since the role involves data analysis and reporting, come prepared with examples of how you've used data to drive sales or improve processes in previous roles. Highlight any specific metrics you've worked with and how they impacted your team's performance. This will demonstrate your analytical skills and commercial focus.