At a Glance
- Tasks: Lead matchday operations to create a safe and memorable experience for supporters.
- Company: Join Manchester City Women, a team driven by ambition and community spirit.
- Benefits: Enjoy 26 days of annual leave, private healthcare, and flexible working options.
- Other info: Be part of a collaborative culture with excellent career growth opportunities.
- Why this job: Make a real impact on matchdays while shaping the future of women's football.
- Qualifications: Experience in event operations, strong communication skills, and a data-driven mindset.
The predicted salary is between 45000 - 55000 £ per year.
Based at the City Football Academy in Manchester, this full-time permanent role leads the planning and delivery of Manchester City Women’s matchday operations. It is a key position for someone who can bring together commercial, operational and supporter priorities to create a safe, efficient and memorable home matchday experience that supports repeat attendance, stronger engagement and continued growth.
Manchester City Women is a team driven by ambition, belief and a desire to keep pushing the game forward. Founded in 1988 and relaunched in 2014, we have grown into a consistent force in the women’s game, competing at the highest level in the UK and Europe. Progress, performance and pride sit at the heart of everything we do. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are building what comes next, the City way.
Within Manchester City Women, the matchday operations team plays a vital role in shaping how supporters experience every home fixture. Working across the Club and with trusted service partners, the team helps make sure each matchday runs smoothly, feels welcoming and delivers the standards expected on and off the pitch.
This role sits at the centre of Manchester City Women’s home matchday delivery, turning wider commercial and supporter objectives into a clear operational plan for every fixture. You will lead the end-to-end coordination of matchday activity, balancing safety, service, atmosphere and commercial performance so that supporters enjoy a seamless experience from arrival to departure. You will oversee the practical delivery of key matchday functions, working with internal colleagues and external partners to keep plans aligned, service standards high and priorities clear. From food and beverage and retail performance to stewarding, cleaning, security, medical, facilities and broadcast support, you will make sure every part of the operation contributes to the same high-quality supporter experience.
The role also requires a confident, data-led approach to continuous improvement. You will use insight, reporting and post-match review to identify what is working well, where delivery can be improved and how to strengthen customer satisfaction, retention and revenue over time. Just as importantly, you will bring people together, influence across functions and provide steady operational leadership in a complex live environment.
What You’ll Bring
- Experience leading stadium, venue, event or live entertainment operations, ideally in elite sport or football.
- Ability to turn commercial and operational objectives into practical plans for live event delivery.
- Experience managing suppliers and service partners against agreed standards, budgets and KPIs.
- Confidence using data and insight to improve supporter experience, operational performance and revenue.
- Clear and effective communication skills, with the ability to influence and collaborate across multiple teams and stakeholders.
- Sound judgement and problem-solving skills, with a practical approach to safe, compliant and efficient delivery.
Why Choose Us
Working at Manchester City Women means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work. As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance. Manchester-based employees also benefit from free on-site parking, complimentary breakfast and lunch, and access to a range of sports and leisure clubs. You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.
Equal Opportunities
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact hiring@cityfootball.com and we will be happy to help.
All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Head of Matchday Operations in Manchester employer: Theriseofwomensfootball
Tottenham Hotspur Women Football Club is an exceptional employer, offering a dynamic work environment where passion for women's football meets professional growth. With a strong commitment to employee development and a culture that values teamwork and inclusivity, you will have the opportunity to contribute to the success of the team while enjoying the unique advantage of working in one of London's most iconic sports venues.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Matchday Operations in Manchester
✨Get Involved in Local Sports Communities
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We think you need these skills to ace Head of Matchday Operations in Manchester
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Theriseofwomensfootball aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Theriseofwomensfootball
✨Highlight Your Passion for Sports
When chatting with Theriseofwomensfootball, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
