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For Companies At a Glance
- Tasks: Support customers in navigating our software and resolve their queries.
- Company: Join TherapyNotes, a leading innovator in behavioural health software.
- Benefits: Enjoy a competitive salary, health benefits, and retirement plan.
- Why this job: Make a real difference in the lives of healthcare professionals and their patients.
- Qualifications: Customer service experience and tech-savvy skills are essential.
- Other info: Flexible hours and opportunities for growth in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
About Us
TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.
We\’re a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let\’s revolutionize behavioral health software together while making a real difference!
About The Job
As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office in Horsham, PA.
What You\’ll Do
- Technical and Business Software Training: Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
- Inbound Call and Email Support: Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
- Customer Support Documentation: Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
- Be Accurate and Maintain High Standards: Maintain high standards, attention to detail, accuracy and completeness
- Become Knowledgeable: Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
What We\’re Looking For
- Customer Service Experience
- Flexible work hours required including limited nights and weekends
- Tech savvy: excellent computer and technical problem solving skills
- Experience working in a software support, call center, training or inside sales environment is a plus
- Experience with multichannel customer support / help desk software is a plus
- Excellent verbal and written communication skills
- Effectively exchange information via telephone, email, and instant messaging platforms
- Strong competence and comfort listening and responding to customer needs and concerns
- Ability to exercise composure when operating under stressful situations
- Excellent time management skills
- Team player that carries their weight, has a willingness to grow and strives for excellence
- Interest in working in an entrepreneurial, small to mid-sized business environment
What We Offer
- Competitive salary – $50,000/year
- Overtime opportunities available
- Employer sponsored health, dental, vision, life, and disability insurance
- Retirement plan with company contribution
Equal Opportunity Employer Statement & Applicant Rights
TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following:
- Know Your Rights: Workplace Discrimination is Illegal
- Family and Medical Leave Act (FMLA): Employee Rights Under FMLA
If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com.
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Customer Support Representative employer: TherapyNotes.com
Contact Detail:
TherapyNotes.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Get to know the company inside out! Research TherapyNotes and understand their software, values, and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their superhero team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with psychologists and therapists, it's crucial to convey information clearly and empathetically. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the TherapyNotes team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped others in the past, so share specific examples that showcase your ability to handle inquiries and solve problems.
Be Tech-Savvy: Since we're all about software here at TherapyNotes, it's crucial to demonstrate your tech skills. Mention any experience you have with software support or help desk applications, and don't forget to show off your problem-solving abilities!
Tailor Your Application: Take a moment to customise your application for the role. Use keywords from the job description to show us you're a perfect fit. This will help your application stand out and show that you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at TherapyNotes.com
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of TherapyNotes and its features. Familiarise yourself with how the software helps behavioural health professionals. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to fully understand them before responding. This is crucial for a Customer Support Representative role, as it reflects your ability to listen to customer needs and concerns.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've handled challenging customer support situations in the past. Highlight your technical problem-solving skills and how you’ve successfully navigated complex issues, as this is key for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if TherapyNotes is the right fit for you.