At a Glance
- Tasks: Deliver exceptional client service and drive sales in a fast-paced clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Uncapped earnings, free treatments, discounts, and career progression opportunities.
- Other info: Enjoy a supportive culture with extensive training and personal development.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: Qualified Beauty Therapist with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Newry Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to do their best work at Thérapie, and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Uncapped Earnings: With our uncapped commission structure, the sky's the limit!
- Treat Yourself: Enjoy free laser hair removal, free EmSella, and generous discounts on our skin, AWI and body treatments.
- Share the Love: Avail spouse and family discounts.
- Sisterly Love: 10% off Thérapie Fertility & Optilase treatments.
- Thérapie Fertility: We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
- Optilase Eye Clinic: We offer free laser eye surgery to all team members after they have been with us for 2 years.
- Skin Royalty: Discounts on leading skin brands & treatments (Murad, Skin Theory).
- Career Pathways: Embark on a journey of career progression & management training.
- Knowledge Oasis: Immerse yourself in a full week of paid training in our academy.
- Big Birthday Bash Leave: Enjoy an extra day off on your landmark birthdays.
- Longevity Bonus: Earn extra annual leave days after 2 years of dedicated service.
- Employee Assistance Scheme: Access confidential support services for personal and professional well-being.
- Explore Opportunities: Start by finding the role that excites you.
- Submit Your Application: Apply by uploading your CV.
- Application Review: Our Talent Acquisition Partners will carefully review your application.
- Initial Contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.
- Interview Stage: Complete the interview process with our team.
- Offer & Onboarding: If successful, you'll receive your offer along with onboarding details.
- Begin Your Journey: Attend our state-of-the-art training facility to kickstart your career with us.
Client Experience and Sales Specialist in Newry employer: Therapieclinic
Thérapie Clinic is an exceptional employer that prioritises employee growth and satisfaction, offering a vibrant work culture in the heart of Newry. With benefits like uncapped commission, extensive training opportunities, and unique perks such as free treatments and discounts for family members, we ensure our team feels valued and empowered to excel in their roles. Join us at Thérapie, where your career can flourish in a supportive environment dedicated to client experience and sales excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience and Sales Specialist in Newry
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client experience and sales. Role-play with a friend or use our resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your personality! During the interview, let your passion for client service shine through. Share personal stories that highlight your skills and experiences, making it clear why you're the perfect fit for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar as they make their decision.
We think you need these skills to ace Client Experience and Sales Specialist in Newry
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Thérapie Clinic and making a difference in client experiences.
Tailor Your CV:Make sure your CV is tailored to the Client Experience and Sales Specialist role. Highlight relevant experience in customer service and any skills that match what we're looking for. This helps us see why you're the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Therapieclinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Client Experience Skills
As a Client Experience and Sales Specialist, your ability to manage client relationships is crucial. Prepare examples from your past roles where you've successfully handled client interactions, resolved complaints, or driven sales. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Problem-Solving Abilities
Thérapie values strong analytical skills, so be ready to discuss how you've tackled challenges in previous positions. Think of specific instances where you identified a problem, developed a solution, and implemented it effectively. This will show your potential to thrive in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within Thérapie. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your career goals.
