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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales in a fast-paced clinic environment.
- Company: Thérapie Clinic is Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Enjoy uncapped earnings, free treatments, discounts, and career progression opportunities.
- Why this job: Join a vibrant team focused on client satisfaction and personal growth in the beauty industry.
- Qualifications: Must be a qualified Beauty Therapist with strong customer service skills.
- Other info: Receive extensive training and enjoy extra leave on landmark birthdays.
The predicted salary is between 28800 - 43200 £ per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City.We are delighted to be hiring for aClient Experience and Sales Specialist in our UxbridgeClinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and salesperformance.
We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
Key Responsibilities
Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
LONLP
Over to the best part, the Perks!
Uncapped Earnings
With our uncapped commission structure, the sky\’s the limit!
Uncapped Earnings
With our uncapped commission structure, the sky\’s the limit!
Treat Yourself
Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.
Treat Yourself
Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.
Share the Love
Avail spouse and family discounts, spreading the joy of Thérapie.
Share the Love
Avail spouse and family discounts, spreading the joy of Thérapie.
Sisterly Love
10% off Thérapie Fertility & Optilase treatments – because family helps family.
Thérapie Fertility
We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
Optilase Eye Clinic
We offer free laser eye surgery to all team members after they have been with us for 2 years.
Optilase Eye Clinic
We offer free laser eye surgery to all team members after they have been with us for 2 years.
Skin Royalty
Discounts on leading skin brands & treatments (Murad, Skin Theory).
Skin Royalty
Discounts on leading skin brands & treatments (Murad, Skin Theory).
Career Pathways
Embark on a journey of career progression & management training – we believe in promoting from within!
Knowledge Oasis
Immerse yourself in a full week of paid training in our academy, where knowledge is power.
Knowledge Oasis
Immerse yourself in a full week of paid training in our academy, where knowledge is power.
Big Birthday Bash Leave
Enjoy an extra day off on your landmark birthdays to celebrate in style!
Longevity Bonus
Earn extra annual leave days after 2 years of dedicated service.
Longevity Bonus
Earn extra annual leave days after 2 years of dedicated service.
Employee Assistance Scheme
Access confidential support services for personal and professional well-being.
Employee Assistance Scheme
Access confidential support services for personal and professional well-being.
Application Process
STEP 1
Explore Opportunities: Start by finding the role that excites you.
STEP 2
Submit Your Application: Apply by uploading your CV.
STEP 3
Application Review: Our Talent Acquisition Partners will carefully review your application.
STEP 4
Initial Contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.
STEP 5
Interview Stage: Complete the interview process with our team.
STEP 6
Offer & Onboarding: If successful, you\’ll receive your offer along with onboarding details.
STEP 7
Begin Your Journey: Attend our state-of-the-art training facility to kickstart your career with us.
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Client Experience and Sales Specialist employer: Therapieclinic
Contact Detail:
Therapieclinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist
✨Tip Number 1
Familiarise yourself with the services offered by Thérapie Clinic. Understanding their treatments and products will help you engage with clients more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will highlight your problem-solving abilities and your commitment to client satisfaction.
✨Tip Number 3
Research the latest trends in the beauty and aesthetics industry. Being knowledgeable about current practices can set you apart and show your passion for the field during discussions with the hiring team.
✨Tip Number 4
Network with current or former employees of Thérapie Clinic on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable for your interview preparation.
We think you need these skills to ace Client Experience and Sales Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client experience management and sales. Use specific examples that demonstrate your ability to deliver outstanding client service and meet revenue goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly in upselling and managing client satisfaction.
Highlight Relevant Skills: Emphasise your communication, analytical, and problem-solving skills in your application. These are crucial for managing multiple tasks in a fast-paced environment, as mentioned in the job description.
Show Enthusiasm for the Brand: Express your enthusiasm for Thérapie Clinic and its mission in your application. Research the company’s values and culture, and reflect this understanding in your writing to show you’re a great fit for their team.
How to prepare for a job interview at Therapieclinic
✨Showcase Your Client-Centric Approach
As a Client Experience and Sales Specialist, it's crucial to demonstrate your commitment to exceptional client service. Prepare examples of how you've gone above and beyond for clients in previous roles, highlighting your ability to resolve complaints and enhance satisfaction.
✨Understand the Sales Process
Familiarise yourself with upselling and cross-selling techniques, as these are key to driving revenue growth. Be ready to discuss specific strategies you've used in the past to convert consultations and meet sales targets.
✨Highlight Your Problem-Solving Skills
The role requires strong analytical abilities to manage multiple tasks efficiently. Prepare to share instances where you've successfully navigated challenges in a fast-paced environment, showcasing your problem-solving skills.
✨Demonstrate Passion for the Industry
Thérapie Clinic values individuals who are passionate about beauty and aesthetics. Research the latest trends in the industry and be prepared to discuss how you can contribute to the clinic's mission and culture.
