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- Tasks: Deliver exceptional client service and drive sales in a fast-paced clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Uncapped earnings, free treatments, discounts, and career progression opportunities.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: Qualified Beauty Therapist with strong customer service skills.
- Other info: Enjoy a supportive culture with continuous training and personal development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our St Pauls Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to “Do their best work at Thérapie,” and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities- Deliver outstanding client service from first contact to follow-up.
- Proactively manage online reviews and resolve complaints efficiently.
- Maximise clinic efficiency through smart diary and booking management.
- Manage stock accurately, including AWI deductions.
- Drive and convert consultations with strong upselling and cross-selling.
- Meet KPIs for consultation success, walk-in conversions, and average spend.
- Ensure a seamless check‑in/out journey for every client.
- Promote skin consultations and identify upsell opportunities via forms.
- Track AWI stock, ensure clinical room standards, and handle client retention calls.
- Qualified Beauty Therapist.
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem‑solving abilities.
- Ability to manage multiple tasks and priorities in a fast‑paced environment.
- Uncapped Earnings – uncapped commission structure.
- Free laser hair removal, free EmSella treatments and generous discounts on skin, AWI and body treatments.
- Spouse and family discounts.
- 10% off Thérapie Fertility & Optilase treatments.
- One free treatment cycle of IVF/ICSI/RIVF to all team members after 2 years.
- Free laser eye surgery to all team members after 2 years.
- Discounts on leading skin brands & treatments (Murad, Skin Theory).
- Career pathways – journey of career progression & management training.
- Full week of paid training in our academy.
- Extra day off on your landmark birthdays.
- Longevity bonus – extra annual leave days after 2 years of dedicated service.
- Employee Assistance Scheme – confidential support services for personal and professional well‑being.
- Explore Opportunities: Start by finding the role that excites you.
- Submit Your Application: Apply by uploading your CV.
- Application Review: Talent Acquisition Partners will carefully review your application.
- Initial Contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.
- Interview Stage: Complete the interview process with our team.
- Offer & Onboarding: If successful, you'll receive your offer along with onboarding details.
- Begin Your Journey: Attend our state‑of‑the‑art training facility to kickstart your career with us.
Client Experience and Sales Specialist employer: Therapieclinic
Contact Detail:
Therapieclinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist
✨Tip Number 1
Get to know the company! Research Thérapie Clinic and understand their values, services, and client experience focus. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experiences in client service and sales. Highlight specific examples where you’ve gone above and beyond for clients, as this aligns perfectly with what they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Thérapie family!
We think you need these skills to ace Client Experience and Sales Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Thérapie Clinic and making a difference in client experiences.
Tailor Your CV: Make sure your CV is tailored to the Client Experience and Sales Specialist role. Highlight relevant experience in customer service and any skills that match the job description. We love seeing how your background fits with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and achievements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Therapieclinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Client Experience Skills
As a Client Experience and Sales Specialist, your ability to deliver outstanding service is crucial. Prepare examples from your past roles where you successfully managed client relationships, resolved complaints, or achieved sales targets. Be ready to discuss how you can enhance the client journey at Thérapie.
✨Demonstrate Your Problem-Solving Abilities
In a fast-paced environment like Thérapie, being able to think on your feet is essential. Think of scenarios where you faced challenges and how you overcame them. Highlight your analytical skills and how they can contribute to maximising clinic efficiency and client satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within Thérapie. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.