At a Glance
- Tasks: Deliver exceptional client service and drive sales performance in a dynamic clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing aesthetic medical clinic with 75 locations.
- Benefits: Uncapped commission, continuous training, staff discounts, and generous annual leave.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real impact on client satisfaction and clinic success.
- Qualifications: Qualified Beauty Therapist with strong customer service and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Thérapie Clinic is the fastest‑growing aesthetic medical clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City.
We are delighted to be hiring for a Clinic Co‑Ordinator and Sales Specialist in our Kent, Bluewater Clinic.
In this very exciting new role at Thérapie Clinic you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.
We want people to “Do their best work at Thérapie,” and as part of the Clinic Team you will be integral to creating that environment and culture.
Thérapie offers fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification.
Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow‑up.
- Proactively manage online reviews and resolve complaints efficiently.
- Ensure a seamless check‑in/out journey for every client.
- Revenue Growth
- Maximize clinic efficiency through smart diary and booking management.
- Manage stock accurately, including AWI deductions.
- Sales Performance
- Drive and convert consultations with strong upselling and cross‑selling.
- Meet KPIs for consultation success, walk‑in conversions, and average spend.
- Promote skin consultations and identify upsell opportunities via forms.
- Track AWI stock, ensure clinical room standards, and handle client retention calls.
Qualifications
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem‑solving abilities.
- Ability to manage multiple tasks and priorities in a fast‑paced environment.
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