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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales in a fast-paced beauty clinic.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic.
- Benefits: Uncapped commission, continuous training, staff discounts, and more perks.
- Why this job: Fast-track your career while helping clients on their beauty journey.
- Qualifications: Qualified Beauty Therapist with strong customer service skills.
- Other info: Join a supportive team culture focused on your success and development.
The predicted salary is between 30000 - 42000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
About the Role
The Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Brand New St Albans Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Client Experience and Sales Specialist - St Albans employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist - St Albans
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the beauty or sales industry. A personal recommendation can go a long way in landing that Client Experience and Sales Specialist role.
✨Tip Number 2
Prepare for the interview by researching Thérapie Clinic and understanding their values. Show us how your skills align with their mission of delivering exceptional client service and driving revenue growth. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your sales pitch! Since this role involves upselling and cross-selling, be ready to demonstrate your ability to drive consultations and meet KPIs. Role-play with a friend to build confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at our brand new St Albans Clinic!
We think you need these skills to ace Client Experience and Sales Specialist - St Albans
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, let us see your enthusiasm for delivering outstanding client service. Share examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Highlight Your Sales Skills: Since this role involves driving sales performance, make sure to showcase your experience with upselling and cross-selling. Use specific metrics or achievements to demonstrate how you've contributed to revenue growth in the past.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at Thérapie!
How to prepare for a job interview at Thérapie Clinic
✨Know Your Stuff
Before the interview, make sure you’re familiar with Thérapie Clinic and its services. Understand their approach to client experience and sales. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your client service skills and sales achievements. Think about times when you turned a complaint into a positive experience or successfully upsold a product. These stories will demonstrate your capability to excel in this role.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the clinic's culture, training opportunities, and how success is measured. This shows that you’re not just looking for any job, but that you’re keen on growing with Thérapie.
✨Dress to Impress
First impressions matter, especially in a client-facing role. Dress professionally and ensure you look polished. This reflects your understanding of the beauty industry and your commitment to representing the brand well.
