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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales through consultations and upselling.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic.
- Benefits: Uncapped commission, continuous training, staff discounts, and more perks.
- Why this job: Fast-track your career in a rewarding environment with amazing earning potential.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
- Other info: Join a dynamic team dedicated to supporting your success and development.
The predicted salary is between 36000 - 60000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Richmond Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Client Experience and Sales Specialist- Richmond employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist- Richmond
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and aesthetics industry, especially those who work at Thérapie. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to client experience and sales. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for beauty and client satisfaction during your interview. Share specific examples of how you've gone above and beyond for clients in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Experience and Sales Specialist- Richmond
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for the beauty industry shine through! Share any relevant experiences or personal stories that highlight your enthusiasm for helping clients on their beauty journey.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Experience and Sales Specialist role. Highlight your experience in client management and sales, and don’t forget to mention any specific achievements that demonstrate your ability to meet KPIs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to our team, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Thérapie Clinic
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Thérapie's services and values. Research their approach to client experience and sales, and think about how your background as a Beauty Therapist aligns with their mission. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Client Experience and Sales Specialist, your ability to connect with clients is key. Prepare examples of how you've successfully managed client relationships or resolved complaints in the past. Highlight your communication skills and how you can create an exceptional client journey.
✨Demonstrate Your Sales Savvy
Be ready to discuss your experience with upselling and cross-selling. Think of specific instances where you’ve driven sales or met KPIs in previous roles. This will help illustrate your capability to contribute to revenue growth at Thérapie.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about training opportunities, team dynamics, or how success is measured. This not only shows your enthusiasm but also helps you gauge if Thérapie is the right fit for you.
