At a Glance
- Tasks: Deliver exceptional client service and drive sales performance in a fast-paced clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing aesthetic medical clinic with 75 locations.
- Benefits: Uncapped commission, continuous training, staff discounts, and annual leave.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact on client experiences and clinic success.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Thérapie Clinic is Europe’s fastest-growing aesthetic medical clinic, operating 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are hiring a Client Experience and Sales Specialist for our Newry Clinic. In this role you will ensure an exceptional client journey by supporting client satisfaction, meeting revenue goals, and driving sales performance. We offer continuous training and development, annual leave, uncapped commission, staff discounts, and many other benefits.
Key Responsibilities
- Client Satisfaction: Deliver outstanding client service from first contact to follow‑up. Proactively manage online reviews and resolve complaints efficiently.
- Revenue Growth: Maximise clinic efficiency through smart diary and booking management. Manage stock accurately, including AWI deductions.
- Sales Performance: Drive and convert consultations with strong upselling and cross‑selling. Meet KPIs for consultation success, walk‑in conversions, and average spend. Ensure a seamless check‑in/out journey for every client.
- AWI Performance & Growth: Promote skin consultations and identify upsell opportunities via forms. Track AWI stock, ensure clinical room standards, and handle client retention calls.
Qualifications and Skills
- Qualified Beauty Therapist.
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem‑solving abilities.
- Ability to manage multiple tasks and priorities in a fast‑paced environment.
Client Experience and Sales Specialist - Newry employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer that prioritises employee growth and satisfaction, offering continuous training and development opportunities alongside a supportive work culture. Located in Newry, our clinic provides a dynamic environment where you can thrive in your role as a Client Experience and Sales Specialist, with benefits such as uncapped commission and staff discounts, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience and Sales Specialist - Newry
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and client experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about how your skills as a qualified Beauty Therapist can enhance client satisfaction and drive sales. Highlight your past experiences with upselling and managing client relationships.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn more about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Experience and Sales Specialist - Newry
Some tips for your application 🫡
Show Your Passion for Client Experience:When writing your application, let us see your enthusiasm for delivering exceptional client service. Share examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Highlight Your Sales Skills:Since this role involves driving sales performance, make sure to showcase your experience with upselling and cross-selling. Include specific achievements or KPIs you've met that demonstrate your ability to boost revenue.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, make sure you research Thérapie Clinic thoroughly. Understand their services, values, and what sets them apart in the aesthetic medical field. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Client Experience Skills
Since the role focuses on client satisfaction, be ready to share specific examples from your past experiences where you delivered outstanding service. Highlight any situations where you resolved complaints or received positive feedback from clients to demonstrate your ability to enhance the client journey.
✨Prepare for Sales Scenarios
Expect questions related to sales performance and upselling techniques. Think of scenarios where you successfully converted consultations or met KPIs. Practising your responses will help you articulate your strategies clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about their training programmes, how they measure success in client experience, or what challenges the clinic currently faces. This shows you’re proactive and genuinely interested in contributing to their success.
