At a Glance
- Tasks: Deliver exceptional client service and drive sales through consultations and upselling.
- Company: Join Thérapie, Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Enjoy uncapped commission, continuous training, staff discounts, and more perks.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Fast-track your career in a rewarding environment while making clients feel amazing.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Newcastle, Eldon Square Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits listed at the end of the job specification!
Key Responsibilities- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Client Experience and Sales Specialist - Newcastle, Eldon Square in Newcastle upon Tyne employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer that prioritises your professional growth and offers a vibrant work culture in the heart of Newcastle, Eldon Square. With a focus on client satisfaction and sales performance, you will benefit from continuous training, uncapped commission opportunities, and a supportive team environment that encourages you to excel in your career. Join us to be part of a rapidly expanding clinic where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience and Sales Specialist - Newcastle, Eldon Square in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your client experience skills and sales achievements to really impress them.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished. A smart outfit can boost your confidence and show that you’re serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Experience and Sales Specialist - Newcastle, Eldon Square in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Client Experience:When writing your application, let us see your enthusiasm for delivering outstanding client service. Share examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Highlight Your Sales Skills:Since this role involves driving sales performance, make sure to showcase your experience with upselling and cross-selling. Use specific metrics or achievements to demonstrate how you've contributed to revenue growth in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to process it quickly. Plus, it’s super easy!
How to prepare for a job interview at Thérapie Clinic
✨Know Your Stuff
Before the interview, make sure you’re familiar with Thérapie Clinic and its services. Understand their approach to client experience and sales. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your client service skills and sales achievements. Think about times when you’ve turned a complaint into a positive experience or successfully upsold a product. These stories will demonstrate your ability to excel in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to client satisfaction and sales performance. You might be asked how you would handle difficult clients or meet sales targets. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, and performance metrics. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the clinic’s success.
