At a Glance
- Tasks: Deliver exceptional client service and drive sales performance in a fast-paced clinic environment.
- Company: Thérapie Clinic, the fastest-growing aesthetic medical clinic in Europe.
- Benefits: Uncapped commission, continuous training, staff discounts, and annual leave.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Join a supportive team and fast-track your career while helping clients on their beauty journey.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
Thérapie Clinic is the fastest-growing aesthetic medical clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are hiring for a Clinic Coordinator in our Wigmore Clinic. In this role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.
We want people to 'Do their best work at Thérapie,' and as part of the Clinic Team, you will be integral to creating that environment and culture. Thérapie offers perks including continuous training and development, annual leave, uncapped commission, staff discount, and many more benefits listed at the end of the job specification.
Key Responsibilities- Client Satisfaction: Deliver outstanding client service from first contact to follow-up; proactively manage online reviews and resolve complaints efficiently.
- Revenue Growth: Maximise clinic efficiency through smart diary and booking management; manage stock accurately, including AWI deductions.
- Sales Performance: Drive and convert consultations with strong upselling and cross-selling; meet KPIs for consultation success, walk-in conversions, and average spend; ensure a seamless check-in/out journey for every client.
- AWI Performance & Growth: Promote skin consultations and identify upsell opportunities via forms; track AWI stock, ensure clinical room standards, and handle client retention calls.
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Clinic Coordinator - Wigmore in London employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer that prioritises your professional growth and success in a vibrant, fast-paced environment. With a commitment to continuous training, uncapped commission opportunities, and a supportive team culture, you will thrive as a Clinic Coordinator at our Wigmore location, where your contributions directly enhance client satisfaction and clinic performance.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Coordinator - Wigmore in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thérapie Clinic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thérapie Clinic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Clinic Coordinator - Wigmore in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thérapie Clinic:Your cover letter is your chance to shine! Tell us why you want to work at Thérapie Clinic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thérapie Clinic!
How to prepare for a job interview at Thérapie Clinic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
