At a Glance
- Tasks: Ensure exceptional client journeys and drive revenue growth in a fast-paced clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Uncapped commission, free treatments, generous discounts, and career progression opportunities.
- Other info: Enjoy a supportive culture with continuous training and extra perks for your well-being.
- Why this job: Join a dynamic team and make a real impact on client satisfaction and clinic success.
- Qualifications: Qualified Beauty Therapist with strong customer service and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Clinic Coordinator in our Parsons Green Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.
We want people to 'Do their best work at Thérapie,' and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities- Client satisfaction: Deliver outstanding client service from first contact to follow-up.
- Proactively manage online reviews and resolve complaints efficiently.
- Revenue growth: Maximise clinic efficiency through smart diary and booking management.
- Manage stock accurately, including AWI deductions.
- Drive and convert consultations with strong upselling and cross‐selling.
- Meet KPIs for consultation success, walk‐in conversions, and average spend.
- Ensure a seamless check‐in/out journey for every client.
- AWI performance & growth: Promote skin consultations and identify upsell opportunities via forms.
- Track AWI stock, ensure clinical room standards, and handle client retention calls.
- Qualified Beauty Therapist.
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem‐solving abilities.
- Ability to manage multiple tasks and priorities in a fast‐paced environment.
- Uncapped earnings through an uncapped commission structure.
- Free laser hair removal and free EmSella.
- Generous discounts on skin, AWI, and body treatments.
- Spouse and family discounts.
- 10% off Thérapie Fertility & Optilase treatments.
- One free treatment cycle of IVF/ICSI/RIVF after 2 years of service.
- Free laser eye surgery after 2 years of service.
- Discounts on leading skin brands & treatments (Murad, Skin Theory).
- Career progression & management training – promoting from within.
- Full week of paid training in our academy.
- Extra day off on landmark birthdays.
- Longevity bonus – extra annual leave days after 2 years.
- Employee assistance scheme for personal and professional well‐being.
Clinic Coordinator in London employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer, offering a vibrant work culture that prioritises employee growth and satisfaction. As a Clinic Coordinator in our Parsons Green location, you will benefit from continuous training, uncapped commission, and unique perks such as free treatments and generous discounts, all while contributing to an environment where you can truly 'Do your best work at Thérapie.'
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Coordinator in London
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Thérapie Clinic!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Thérapie Clinic.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Thérapie Clinic.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Thérapie Clinic!
We think you need these skills to ace Clinic Coordinator in London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Thérapie Clinic
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Thérapie Clinic's Values
Before the interview, dig deep into Thérapie Clinic's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
