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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales through consultations and upselling.
- Company: Join Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic.
- Benefits: Enjoy uncapped commission, continuous training, staff discounts, and more perks.
- Why this job: Fast-track your career in a rewarding environment with amazing earning potential.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
- Other info: Be part of a supportive team culture focused on your success and development.
The predicted salary is between 30000 - 42000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!
Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our St Pauls Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Client Experience and Sales Specialist - St Pauls in London employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist - St Pauls in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty and wellness industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings at places like Thérapie!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or clients, make sure you can confidently explain why you’d be a great fit for the Client Experience and Sales Specialist role. Highlight your experience in client management and your passion for beauty.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, bring them up in conversations. Share examples of how you've delivered outstanding client service or driven sales in previous roles. This will help you stand out as a candidate who can thrive at Thérapie.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Thérapie team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Client Experience and Sales Specialist - St Pauls in London
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, let us see your enthusiasm for delivering exceptional client service. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for clients.
Highlight Your Sales Skills: Since this role is all about driving sales and meeting KPIs, make sure to showcase your sales achievements. Use specific numbers or examples to demonstrate how you've successfully upsold or converted consultations in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the extra step to connect their experience with our needs.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and it ensures your application gets to the right people quickly. Plus, you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Thérapie Clinic
✨Know Your Stuff
Before the interview, make sure you’re familiar with Thérapie Clinic’s services and values. Research their approach to client experience and sales performance. This will help you demonstrate your genuine interest in the role and show that you’re ready to contribute from day one.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your client service skills and sales achievements. Think about times when you’ve successfully upsold or resolved a client complaint. This will give the interviewer a clear picture of how you can excel in this role.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
✨Dress to Impress
Since you’ll be working in a beauty-focused environment, make sure to present yourself well. Dress smartly and professionally, reflecting the image of Thérapie Clinic. First impressions matter, and looking the part can set a positive tone for the interview.
