At a Glance
- Tasks: Deliver exceptional client service and drive sales performance in a fast-paced clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Uncapped commission, staff discounts, continuous training, and generous annual leave.
- Other info: Exciting growth opportunities in a supportive and vibrant workplace culture.
- Why this job: Join a dynamic team and make a real impact on client experiences and clinic success.
- Qualifications: Qualified Beauty Therapist with experience in customer service and strong communication skills.
The predicted salary is between 30000 - 42000 € per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Clapham Junction Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.
We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Client Experience and Sales Specialist- Clapham junction in London employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer that prioritises employee growth and satisfaction, offering continuous training and development opportunities alongside a vibrant work culture. Located in Clapham Junction, our team enjoys fantastic perks such as uncapped commission and staff discounts, all while contributing to a supportive environment where everyone can thrive and deliver their best work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience and Sales Specialist- Clapham junction in London
✨Tip Number 1
Get to know the company! Research Thérapie Clinic and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills as a Client Experience and Sales Specialist can directly contribute to client satisfaction and revenue growth. We want to hear how you can drive results!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Thérapie team and ready to make an impact.
We think you need these skills to ace Client Experience and Sales Specialist- Clapham junction in London
Some tips for your application 🫡
Show Your Passion for Client Experience:When writing your application, let us see your enthusiasm for delivering outstanding client service. Share examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Highlight Your Sales Skills:Since this role involves driving sales performance, make sure to showcase your experience with upselling and cross-selling. Use specific metrics or achievements to demonstrate how you've contributed to revenue growth in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Client-Centric Approach
As a Client Experience and Sales Specialist, your ability to deliver outstanding client service is crucial. Prepare examples from your past experiences where you went above and beyond for clients. Highlight how you resolved complaints or improved client satisfaction, as this will demonstrate your commitment to exceptional service.
✨Demonstrate Sales Savvy
Since the role involves driving sales performance, be ready to discuss your experience with upselling and cross-selling. Think of specific instances where you successfully converted consultations into sales. This will show that you understand the importance of revenue growth and can contribute to the clinic's success.
✨Prepare for Role-Play Scenarios
Interviews for client-facing roles often include role-play scenarios. Practice handling common client interactions, such as managing bookings or addressing complaints. This will help you feel more confident during the interview and showcase your interpersonal skills effectively.
