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- Tasks: Deliver exceptional client service and drive sales performance in a dynamic clinic environment.
- Company: Thérapie Clinic, the fastest-growing Aesthetic Medical Clinic in Europe.
- Benefits: Uncapped commission, staff discounts, continuous training, and annual leave.
- Why this job: Join a vibrant team and make a real impact on client experiences and clinic success.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Victoria Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.
We want people to Do their best work at Thérapie, and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Client Experience and Sales Specialist in London employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and client experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about how your skills as a qualified Beauty Therapist can enhance client satisfaction and drive sales. We want to hear how you can contribute to the clinic's success!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and serious about landing the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Client Experience and Sales Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Experience and Sales Specialist role. Highlight your customer service experience and any sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client satisfaction and how you can contribute to our team at Thérapie Clinic. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients, make sure your written application showcases your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, make sure you research Thérapie Clinic thoroughly. Understand their values, services, and what sets them apart in the aesthetic medical field. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Client Experience Skills
Since the role focuses on client satisfaction, be ready to share specific examples from your past experiences where you’ve excelled in customer service. Highlight any situations where you turned a negative experience into a positive one, as this demonstrates your problem-solving abilities.
✨Prepare for Sales Scenarios
Expect questions related to sales performance and upselling. Think of scenarios where you successfully drove sales or met KPIs in previous roles. Practising your responses can help you articulate your strategies clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in contributing positively to the clinic's environment.
