Thérapie Clinic is the fastest‑growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Clinic Co‑Ordinator and Sales Specialist in our Kent, Bluewater Clinic. In this very exciting new role you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.
We want people to Do their best work at Thérapie, and as part of the Clinic Team you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed below.
Key Responsibilities
- Client Satisfaction: Deliver outstanding client service from first contact to follow‑up; proactively manage online reviews and resolve complaints efficiently.
- Revenue Growth: Maximize clinic efficiency through smart diary and booking management; manage stock accurately, including AWI deductions; drive and convert consultations with strong upselling and cross‑selling; meet KPIs for consultation success, walk‑in conversions, and average spend; ensure a seamless check‑in/out journey for every client.
- AWI Performance & Growth: Promote skin consultations and identify upsell opportunities via forms; track AWI stock, ensure clinical room standards, and handle client retention calls.
Qualifications and Skills
- Qualified Beauty Therapist.
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem‑solving abilities.
- Ability to manage multiple tasks and priorities in a fast‑paced environment.
- INDHP.
Benefits
- Uncapped Earnings: Our uncapped commission structure offers limitless earning potential.
- Personal Care: Enjoy free laser hair removal, free EmSella and generous discounts on skin, AWI and body treatments.
- Family Discounts: Avail spouse and family discounts.
- Family‑Focused Perks: 10% off Thérapie Fertility & Implis & Optilase treatments; one free treatment cycle of IVF/ICSI/RIVF after 2 years of service; free laser eye surgery after 2 years of service.
- Career Development: Embark on career progression & management training; full week of paid training in our academy.
- Time Off: Extra day off on landmark birthdays; longevity bonus for extra annual leave after 2 years of service.
- Well‑being: Employee Assistance Scheme providing confidential support services for personal and professional well‑being.
Clinic Coordinator - Kent Bluewater in Greenhithe employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer, offering a vibrant work culture in the heart of Canary Wharf where beauty professionals can flourish. With a strong emphasis on continuous training and career advancement, employees benefit from comprehensive support, generous annual leave, and the potential for uncapped commission, making it an ideal place for those seeking meaningful and rewarding employment in the beauty industry.
