At a Glance
- Tasks: Ensure exceptional client journeys and manage sales performance at the Wigmore Clinic.
- Company: Thérapie Clinic is Europe's fastest-growing aesthetic medical clinic with 75 locations.
- Benefits: Enjoy uncapped commission, continuous training, and staff discounts among other perks.
- Other info: Role based in the Wigmore Clinic, part of a rapidly expanding network.
- Why this job: Join a supportive team focused on professional growth in a rewarding environment.
- Qualifications: Must be a qualified Beauty Therapist with experience in client experience management.
The predicted salary is between 30000 - 40000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
Thérapie Clinic is the fastest-growing aesthetic medical clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are hiring for a Clinic Coordinator in our Wigmore Clinic. In this role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. Thérapie offers perks including continuous training and development, annual leave, uncapped commission, staff discount, and many more benefits listed at the end of the job specification.
Key Responsibilities
- Client Satisfaction: Deliver outstanding client service from first contact to follow-up; proactively manage online reviews and resolve complaints efficiently.
- Revenue Growth: Maximise clinic efficiency through smart diary and booking management; manage stock accurately, including AWI deductions.
- Sales Performance: Drive and convert consultations with strong upselling and cross-selling; meet KPIs for consultation success, walk-in conversions, and average spend; ensure a seamless check-in/out journey for every client.
- AWI Performance & Growth: Promote skin consultations and identify upsell opportunities via forms; track AWI stock, ensure clinical room standards, and handle client retention calls.
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Clinic Coordinator - Wigmore employer: Thérapie Clinic
Thérapie Clinic offers a dynamic work environment with opportunities for career advancement. Located in Wigmore, employees benefit from uncapped commissions and continuous training. The team is dedicated to fostering a culture where everyone can excel in their roles.
