At a Glance
- Tasks: Deliver exceptional client service and drive sales in a fast-paced beauty clinic.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic.
- Benefits: Uncapped commission, continuous training, staff discounts, and more perks.
- Other info: Join a supportive team culture focused on your success and development.
- Why this job: Fast-track your career while helping clients on their beauty journey.
- Qualifications: Qualified Beauty Therapist with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Clinic Coordinator in our Clapham Junction Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Clinic Coordinator - Clapham Junction employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer that prioritises your professional growth and success in the vibrant Clapham Junction area. With a commitment to continuous training, uncapped commission opportunities, and a supportive work culture, you will thrive in a fast-paced environment dedicated to delivering outstanding client experiences. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Coordinator - Clapham Junction
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and wellness industry, especially those who work at Thérapie. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to client satisfaction and sales performance. We want you to shine, so think of examples from your past experiences that showcase your skills!
✨Tip Number 3
Show your passion for beauty and client care during your interview. Share why you love helping clients on their beauty journey and how you can contribute to the amazing culture at Thérapie.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Clinic Coordinator - Clapham Junction
Some tips for your application 🫡
Show Your Passion for Client Experience:When writing your application, let us see your enthusiasm for delivering outstanding client service. Share examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Highlight Relevant Experience:Make sure to showcase your experience in client experience management or customer service. We want to know how your background aligns with the responsibilities of the Clinic Coordinator role, so be specific!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and skills. Remember, we appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Thérapie Clinic.
How to prepare for a job interview at Thérapie Clinic
✨Know Your Stuff
Before the interview, make sure you’re familiar with Thérapie Clinic’s services and values. Brush up on your knowledge of beauty treatments and client experience management. This will show that you’re genuinely interested in the role and ready to contribute from day one.
✨Showcase Your People Skills
As a Clinic Coordinator, you'll be interacting with clients constantly. Prepare examples of how you've delivered outstanding customer service in the past. Think about times when you resolved complaints or turned a negative experience into a positive one – this will highlight your interpersonal skills.
✨Demonstrate Your Sales Savvy
Since the role involves driving sales performance, come prepared with examples of how you've successfully upsold or cross-sold in previous positions. Be ready to discuss your approach to meeting KPIs and how you can help boost revenue at the clinic.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
