At a Glance
- Tasks: Deliver exceptional client service and drive sales in a fast-paced beauty clinic.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic.
- Benefits: Uncapped commission, continuous training, staff discounts, and more perks.
- Other info: Exciting growth opportunities in a supportive environment.
- Why this job: Join a dynamic team and fast-track your career in the beauty industry.
- Qualifications: Experience in client management and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Clinic Coordinator in our Angel Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Clinic Coordinator - Angel employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Clinic Coordinator in our Angel location, you will benefit from continuous training, uncapped commission opportunities, and a supportive team environment that encourages you to excel in your career while delivering outstanding client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Coordinator - Angel
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and wellness industry, especially those who work at Thérapie. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to client satisfaction and sales performance. We want you to shine, so think of examples from your past experiences that showcase your skills!
✨Tip Number 3
Show your passion for beauty and client care during your interview. Share why you love helping clients on their beauty journey and how you can contribute to the amazing culture at Thérapie.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Clinic Coordinator - Angel
Some tips for your application 🫡
Show Your Passion for Client Experience:When writing your application, let us see your enthusiasm for delivering outstanding client service. Share examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Highlight Relevant Experience:Make sure to showcase your experience in client experience management or customer service. We want to know how your background aligns with the responsibilities of the Clinic Coordinator role, so be specific!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and skills. Remember, we appreciate a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Thérapie Clinic.
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, make sure you research Thérapie Clinic thoroughly. Understand their values, services, and what sets them apart in the beauty industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Client-Centric Approach
As a Clinic Coordinator, client satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight your problem-solving skills and how you’ve managed complaints effectively, as this will demonstrate your commitment to exceptional service.
✨Demonstrate Sales Savvy
Since the role involves driving sales performance, be ready to discuss your experience with upselling and cross-selling. Think of specific instances where you successfully increased revenue or met KPIs. This will show that you understand the importance of sales in enhancing client experiences.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about training opportunities, team dynamics, and how success is measured at Thérapie. This shows your genuine interest in growing within the company and your eagerness to contribute.
