At a Glance
- Tasks: Deliver exceptional client service and drive sales in a fast-paced environment.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic.
- Benefits: Uncapped commission, continuous training, staff discounts, and annual leave.
- Other info: Join a supportive team culture with excellent growth opportunities.
- Why this job: Fast-track your career while helping clients on their beauty journey.
- Qualifications: Strong communication skills and a passion for client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Wigmore Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
Client Experience and Sales Specialist - Wigmore employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer, offering a vibrant work culture in the heart of Canary Wharf where beauty professionals can flourish. With a strong emphasis on continuous training and career advancement, employees benefit from comprehensive support, generous annual leave, and the potential for uncapped commission, making it an ideal place for those seeking meaningful and rewarding employment in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience and Sales Specialist - Wigmore
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and client experience approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills can enhance client satisfaction and drive sales. Think about specific examples from your past experiences that demonstrate your ability to upsell and provide exceptional service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Thérapie family and ready to embark on this exciting journey with us.
We think you need these skills to ace Client Experience and Sales Specialist - Wigmore
Some tips for your application 🫡
Show Your Passion for Client Experience:When writing your application, let us see your enthusiasm for providing exceptional client service. Share any relevant experiences where you’ve gone above and beyond to ensure customer satisfaction. This will help us understand how you can contribute to our mission at Thérapie!
Highlight Your Sales Skills:Since this role is all about driving sales and meeting KPIs, make sure to showcase your sales achievements in your application. Whether it’s upselling or converting consultations, we want to know how you’ve excelled in previous roles. Numbers speak volumes, so don’t be shy!
Tailor Your Application:Take a moment to customise your application for the Client Experience and Sales Specialist role. Use keywords from the job description and align your skills with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, plus you’ll get to see all the amazing perks we offer! Don’t miss out on the chance to join our fast-growing team at Thérapie!
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, make sure you research Thérapie Clinic thoroughly. Understand their values, services, and what sets them apart in the beauty industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Sales Skills
As a Client Experience and Sales Specialist, your ability to drive sales is crucial. Prepare specific examples of how you've successfully upsold or cross-sold in previous roles. Highlight your strategies for managing client relationships and ensuring satisfaction, as this will demonstrate your fit for the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview, where you might need to handle a mock client consultation. Practice common scenarios, focusing on how to provide exceptional service and resolve complaints. This will showcase your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
At the end of your interview, be ready to ask thoughtful questions about the team culture, training opportunities, and performance metrics. This shows your genuine interest in the role and helps you assess if Thérapie is the right fit for you.
